Administrative Assistant Client Relations

JAMIE HOFHINE

Nampa, ID ***** @ 208-***-**** @ **************@*****.***

PROFESSIONAL SUMMARY

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking

team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual

and productive professional when working with little to no supervision.

SKILLS

e Bookkeeping e Cash Drawer Management

e Microsoft Office e Employee Timesheet Processing

e Customer and Client Relations e Accounting and Bookkeeping

e Scheduling e Receiving Shipments

e Call Screening e Managing Multiple Tasks

e Reports and Financial Statements e Calm and Professional Under Pressure

Work History

Administrative Assistant, 09/2019 - Current

Tax Express — Nampa, ID

e Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

e Responded to emails and other correspondence to facilitate communication and enhance business

processes.

e Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

e Created and updated physical records and digital files to maintain current, accurate, and compliant

documentation.

Automotive Service Writer, 08/2015 - 09/2019

Auto Pros. — Elko, NV

e Provided customers with estimation of repair costs and reasonable timeline for completion of service.

e Answered service department phone and responded promptly to questions and messages.

e Assigned jobs to technicians according to experience and knowledge of handling specific repairs.

e Verified warranty plans and coverage and uncovered hidden warranties.

Emergency Room Registration Clerk, 05/2012 - 06/2015

Renown Regional Medical Center — Reno, NV

e Answered telephone calls to offer information, answer questions, and direct calls to staff.

¢ Conducted patient intake interviews, recording and documenting relevant information.

e Performed various administrative tasks by filing, copying and faxing documents.

¢ Greeted visitors and initiated triage processes for clients to streamline patient flow.

EDUCATION

High School Diploma: 1998

White Pine High School - Ely, NV

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