Customer Support Specialist.
Resume:
Alliyah Hobson
Orlando, FL *****
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Remote Customer Service Representative
Pearson-Remote
December 2024 to May 2025
• Building and maintaining relationships with customers.
• Chats/live chats.
• High call volume.
• Record keeping.
Remote Customer Service Representative
GetInsured-Remote
April 2024 to December 2024
• Sales
Selling health insurance policies to customers by phone or online. This may include explaining the benefits of each plan, helping customers select a plan, and assisting with paperwork.
• Data Entry
Entering, organizing, and maintaining data in digital formats.
• Chat- Customer Support
Troubleshooting, address customer questions, and provide information.
• Customer Service
Troubleshooting, address customer questions, and provide information. answering questions from policyholders about coverage, benefits, and claims. AT&T Sales Representative
Sombus Networks-Orlando, FL
August 2023 to February 2024
• May sell all products and services offered by the Company.
• Responsible for ordering, shipping, receiving, organizing, and merchandising inventory.
• Perform monthly inventory audits and reconcile discrepancies. Travel Sales Agent
Travel Smart-Orlando, FL
August 2022 to July 2023
• Plan details for travel including transportation, accommodation, and airlines.
• Work with clients to determine their traveling needs.
• Guide clients on the appropriate styles of transportation, travel dates, costs, and accommodations.
• Manage large-scale events including conferences and retreats.
• Book transportation and hotel reservations on behalf of clients.
• Collect payments and pay fees.
• Resolve travel issues, complaints, and refunds.
• Meet sales targets and profit goals.
• Maintain client information and financial records.
• Ensure you stay up-to-date with tourism trends by attending travel seminars. Call Center Representative
Bryan & Bryan-Orlando, FL
June 2021 to February 2022
1. Answer customer calls
2. Process their personal info (address, name, social) 3. Debt collecting.
4. Listening and solving problems.
Sales Representative
Apex Auto Glass-Orlando, FL
March 2020 to July 2020
1. Process sales
2. Close deals
3. Build relationships
Tire Center Sales Assistant
Tuffy Tire and Auto Service Center-Melbourne, FL
February 2019 to April 2020
• Assists members in determining tire needs, answers questions and makes product recommendations.
• Answers questions and makes product recommendations.
• Sells tires using persuasive skills and product knowledge.
• Handling the phone line including answering all incoming calls, handle all members inquiries and providing price quotes.
Sales Associate
Foot Locker-Kissimmee, FL
July 2018 to December 2019
• Stocked merchandise according to store merchandising layout.
• Assisted in display of merchandise.
• Operated at a cash register for cash, check, and credit card transactions.
• Provided advice to clients regarding particular products or services.
• Gained valuable experience through the countless interactions with diverse customers.
• Greeted customers in a friendly manner
Call Center Representative
Ardent Health Services-Westwood, NJ
May 2017 to November 2018
• providing information about products and services
• taking orders
• responding to customer complaints,
• processing returns
Sales Associate
Old Navy-Newark, DE
June 2016 to October 2018
I helped customers in the fitting room, positioned and dressed mannequins, and assisted customers at the register.
Education
High school or equivalent in Psychology
Vineland High School-Vineland, NJ
September 2014 to June 2018
High school or equivalent
Skills
• Microsoft Word
• Microsoft Office
• Social work
• Customer service
• Management
• Contracts
• Data Entry
• Retail sales
• Communication Skills
• Merchandising
• Retail management
• Teaching
• Organizational Skills
• Sales
• Case management
• Scheduling
• Supervising experience
• Receptionist
• Computer skills
• POS
Contact this candidate