Product Development Account Management
Resume:
Christine Kendall
Jasper, IN
*************@*****.***
Good Day,
With nearly two decades of progressive experience in product development, project coordination, and client account management at Kimball International, I bring a proven track record of driving successful product launches, streamlining cross-functional collaboration, and enhancing customer satisfaction.
In my current role as a New Product Line Specialist, I lead the development of multi-million-dollar product introductions, including Metal Side Chairs and Training Tables, coordinating efforts across engineering, procurement, marketing, and sales. My ability to manage detailed project timelines, analyze competitive market data, and create standardized tools has not only supported smooth launches but also set new benchmarks for team performance.
Previously, I held key roles in government sales and international account management, where I cultivated strong relationships with clients, prepared federal RFQ submissions, and ensured compliance with agency requirements. These roles have refined my skills in communication, documentation, and problem-solving—all of which I bring to every challenge with a solution-oriented mindset.
I am proficient with Microsoft Office Suite, Salesforce, SAP, and Microsoft Project Plan. These tools have been essential in managing complex projects, coordinating large teams, and maintaining accurate documentation and reporting across all departments.
Beyond my corporate experience, I have served as Office Manager at Hodgini Gymnastics, where I oversee customer accounts and payroll for over 400 students, demonstrating my ability to handle operational responsibilities with accuracy and efficiency.
I am excited about the opportunity to bring my expertise, adaptability, and strong organizational skills to your team. I would welcome the chance to further discuss how I can contribute to your company’s success. Thank you for considering my application.
Sincerely,
Christine Kendall
Christine Kendall
*************@*****.***
Education Indiana State University Terre Haute, Indiana
Major Areas of Study Education and Criminology
G.P.A. 3.44
Vincennes University Vincennes, Indiana
Major Area of Study Education
G.P.A. 3.2-3.4
Jasper High School Jasper, Indiana
Graduation Date May 2000
G.P.A. 3.2-3.4
PROFESSIONAL EXPERIENCE
KIMBALL INTERNATIONAL, Jasper, IN
New Product Line Specialist
(2023 -Present)
2004-present
Responsible for assisting in the development of new product development projects in a collaborative team environment, owning the layout and content of price lists and providing competitive analysis.
Provided leadership, direction, and coordination for the project team by creating and
managing project timelines and budgets for several new product introductions including
Fringe 2.0, Quick Delivery, and Perks
Currently managing two large new product introductions, Metal side chairs and Training and education tables, with projected first year sales of $1.2 million and $2 million.
Work as liaison between Category Manager and Sales Operations, Engineering, Global Procurement, and Marketing to provide timely and accurate information for timelines to be met.
Collaborate with the Product Specialist team to create standardized templates for consistent implementation across the entire team.
Develop, analyze, and share competitive information for new product introductions with product development teams.
Government Sales Specialist (2014-2023)
National Intergovernmental Purchasing Alliance “National IPA” administration
Federal leads and bid submittals
Pulling supporting documentation and assembling a full presentation for Federal RFQs.
Works closely with field sales team to put bid presentations together.
Federal websites (GSA Advantage, IT Solutions, E-Buy), Kimball Office intranet and internet
International Account Manager (2008-2023)
Teamed with field sales and manufacturing to strengthen relationships with customers.
Coordinated and communicated planning and delivery of all orders with customer and field sales.
Resolved punch-list issues in a timely manner to ensure customer satisfaction.
Account Manager (2004-2014)
Pre-edited purchase orders to ensure contractual compliance.
Worked to resolve any issues to maintain customer satisfaction.
Teamed with field sales and manufacturing to strengthen relationships with customers.
Coordinated and communicated planning and delivery of project orders with customer and field sales.
Resolved punch-list issues in a timely manner to ensure customer satisfaction.
Hodgini Gymnastics Jasper, IN Office Manager (2022-Present
Keep track and update customer accounts when changing classes or paying invoices
Process invoices for more than 400 students that run through the gym
Process monthly payroll and execute and file all state and local reports and payments.
German American Bank Jasper, IN
Bank Teller and Customer Service Representative (2000-2003)
Set-up and opened new accounts and CDs
Answered customer’s questions about their accounts
Suggested new products that increased earnings for the company
Uebelhor and Sons Jasper, IN
Title Clerk and Office Cashier (1996-1998)
Did all the paperwork for new and used cars being bought or sold
Produced spreadsheets indicating bi-weekly inventory and sales
Served customers that were paying bills, and answered questions that they may have had
Answered phones using a switchboard
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