Scrum Master Program Manager

Shaheda Begum Shaik

Contact: +1-609-***-****

Email: ***********@*****.***

LinkedIn: www.linkedin.com/in/shaheda-shaik-390098215

PROFESSIONAL SUMMARY

Certified Senior Scrum Master/Program Manager/Project Manager with 8+ years of experience leading agile teams in financial services, healthcare, and cloud-based SaaS environments. Experience leading agile transformations and delivering enterprise-scale technology and wealth management solutions. Proven track record of coaching cross-functional teams, driving agile adoption, and ensuring high-quality software delivery within financial services and global banking environments. Skilled in servant leadership, backlog management, risk mitigation, and release planning, with expertise in facilitating Scrum/SAFe ceremonies and optimizing delivery practices across distributed teams. Adept at stakeholder engagement, agile metrics reporting, and cross-team coordination to achieve business outcomes and accelerate value delivery.

EXPERIENCE

Agile Transformation Lead/Program Manager Feb 2024- Jun 2025

BNY Mellon, NYC

Project: Payments, Investment banking & Vendor Governance

Managed end-to-end transition from a third-party money movement platform (BANCs) to an internal payment infrastructure, ensuring successful delivery of financial services initiatives to GCP cloud platform within defined scope, budget, and timelines. Guided 2–3 cross-functional Scrum teams across multiple time zones in adopting Scrum and SAFe practices, ensuring delivery of high-value digital solutions.

Facilitated agile ceremonies (Sprint Planning, Daily Standups, Reviews, Retrospectives, PI Planning), ensuring alignment to sprint and PI objectives. Partnered with Product Owners to maintain well-groomed, prioritized backlogs, aligning delivery to strategic business goals. Removed impediments and shielded teams from external distractions, enabling focus on velocity, predictability, and quality delivery.

Championed continuous improvement through coaching, agile maturity assessments, and retrospective-driven action plans. Delivered Agile metrics dashboards (velocity, burndown, capacity planning, team health) using Jira and Azure DevOps, providing transparency for leadership and stakeholders. Acted as a change agent, promoting agile transformation initiatives across departments and supporting new teams in agile onboarding and adoption. Supported technical migration and CI/CD adoption, collaborating with DevOps and engineering teams to improve pipeline efficiency and release confidence.

SAFe Scrum Master/PMO Aug 2023 – Feb 2024

Leap Metrics (State of NC), Texas

Project: Sevida – AI-Powered Care Management & Real-Time Health Insights Platform (SaaS).

Managed multi-phase healthcare data migration to cloud-based platforms, ensuring HIPAA compliance and data integrity. Directed infrastructure readiness for SaaS deployments including data validation, ETL pipelines, and production environments. Facilitated backlog refinement and cross-team dependency management across infrastructure, data, and application teams.

Drove end-to-end delivery planning including detailed project roadmaps, risk/issue management, and stakeholder communications. Ensured readiness and adoption by coordinating UAT, training, and deployment support across impacted business units. Introduced Agile reporting practices (velocity, scope tracking, and cumulative flow) to provide executives with clear visibility into delivery health.

SAFe Scrum Master

ZapCom Group Inc, Texas Jul 2022 – Jul 2023

Project: Neighborly (home services franchise, focused on integrating multiple brands under a unified platform to enhance operational efficiency and service quality.)

Managed multiple cloud migration projects, defining timelines, resource needs, and cost estimates aligned with business objectives. Coordinated work plans and assigned duties to cross-functional teams, ensuring consistent progress toward project milestones. Tracked deliverables and maintained project documentation, reporting status updates to management and key stakeholders.

Created and delivered executive-level presentations to summarize project progress, key risks, and mitigation strategies. Collaborated with technical teams to ensure cloud implementations followed AWS best practices and quality standards. Supported continuous improvement by refining project plans and communication workflows based on lessons learned.

Scrum Master/Agile Coach Feb 2020 – Jun 2022

Huntington Bank, Ohio

Project: Web app Migration (Migrating the mobile application to web apps with advanced data protection)

Led two Scrum teams within the bank’s digital payments modernization initiative. Ensured strict adherence to Scrum principles and time boxed ceremonies, coaching teams toward agile maturity. Removed delivery impediments and managed technical dependencies across squads and external partners.

Collaborated with Legal and Compliance teams to track remediation efforts and ensure control assessments met regulatory requirements. Utilized Jira and Excel (pivot tables, data analysis) to track milestones, manage dependencies, and report on delivery metrics. Supported Agile practices within the project team to improve predictability and adapt to evolving stakeholder needs. Maintained vendor governance logs and prepared responses for audits and regulatory reviews.

Tracked progress using agile metrics (velocity, burn down) and ensured alignment with regulatory goals. Facilitated iteration planning and supported teams in delivering incremental business value per sprint.

Scrum Master 2019- 2020

USAA Insurance, Texas

Project: Capstone

Evaluated KPI’s for production of management information. End to end facilitation of the agile processes and documented business requirements into CRM with functional specifications.

Collaborated closely with product owner to prioritize backlog items, align them with business objectives, define user stories and successfully execute scrum events as sprint planning, Daily Scrum, Sprint review, sprint retrospective, leveraging JIRA and confluence to enhance SDLC.

Business Analyst 2017- 2017

Ventura Technologies Network Pvt Ltd, Chennai

Implemented resource planning at a project level based on project requirements, maintained RAID (Risks, actions, issues and decisions) log and Statement of Work (SOW).

Managed financial ERP deployment projects, conducted risk assessment and proactively mitigated risks, Collaborated with SME’s to ensure remediation and resolution.

EDUCATION & CERTIFICATIONS

WILMINGTON UNIVERSITY, DELAWARE, USA

Masters in information science & Technology, Dec ‘17- Dec’19

Professional Scrum Master 1(PSM 1) by Scrum.Org

HIPAA Certificate by Compliance Group

PMP Certification (In Progress)

SKILLS

Agile Methodologies & Leadership: Agile Transformation, SAFe, LeSS, Scrum, Kanban Frameworks, Agile Maturity Assessment, PI Planning, SOS, Cross-Functional Leadership, Backlog Prioritization, MVP Definition & Roadmap Execution, Definition of Ready / Done

Scrum Expertise: Scrum Framework Facilitation, Agile Coaching & Mindset Development, Backlog Refinement & Prioritization, Sprint Planning & Iteration Management, Scrum of Scrums, Agile Metrics, KPI tracking (Velocity, Burn down, Throughput), TDD, BDD.

Tools & Technology: Jira, Confluence, MS office suite, ServiceNow, Smart sheet, SharePoint & Dashboard Tools (Power BI, Tableau),

Project & Program Management: End-to-end delivery management, Scope, budget, and timeline control, Resource allocation & team leadership, Stakeholder engagement & executive reporting, TCO, Cross-functional team facilitation, Dependency tracking & risk mitigation.

Technical & Integration Expertise: IT systems and platform integration, Requirements gathering & scope definition, Documentation & knowledge management

Communication & Leadership: Executive-level reporting & presentations, Meeting facilitation & decision tracking, Relationship building across global teams, Change management & adoption strategies

Industry Expertise: Financial Services (ACH, RTP, Payment Platforms), Health care & HIPAA Compliance, Medical Insurance, HealthCare interoperability standards, Saas, Cloud based (GCP, Azure).

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