Multi-Unit Client Relationship

Bobby Dean Houlditch II

***** ******* ****, ******, ** 35614

*****.*********@******.*** 256-***-****

Professional Summary

Results-driven sales and operations leader with over 30 years of experience across retail, service, healthcare, and logistics. Proven ability to manage high-performing teams, drive revenue growth, and lead multi-unit operations. Skilled in client relationship building, team development, and full-cycle sales strategy. Seeking a long-term opportunity in either a sales or management role-highly adaptable, quick to learn new systems and products, and experienced in training and developing others for success. Track record of exceeding goals and leading customer-centric teams in fast-paced, high-accountability environments.

Core Competencies

- 30+ Years of Sales & Management Experience

- Multi-Unit & Department Leadership

- Customer Relationship Management

- Territory Oversight & Expansion

- Upselling & Cross-Selling Techniques

- Operations & Inventory Control

- Team Hiring, Training & Development

- Sales Forecasting & Goal Achievement

- Client Needs Analysis & Product Education

- Strategic Planning & Revenue Growth

Professional Experience

Sales Coordinator

Higdon Service - Decatur, AL

April 2025 - July 2025

- Supported sales operations and coordinated customer communication

- Managed invoicing, scheduling, and follow-up services

- Contributed to client retention through timely and professional support Senior Hearing Specialist / Department Manager

Costco Hearing Center - [City, State]

2014 - 2021

- Managed all operations of the Hearing Aid Center, including staffing, inventory, and service delivery

- Provided consultative product education and personalized sales to a diverse client base

- Regularly exceeded sales targets and maintained strong customer loyalty through follow-up care

- Trained new specialists and helped scale department efficiency and service quality Senior Center Multi-Unit Manager

FedEx Office - Atlanta & Savannah, GA

2000 - 2008

Bobby Dean Houlditch II

23350 Roberts Road, Athens, AL 35614

*****.*********@******.*** 256-***-****

- Oversaw up to 16 retail locations and led a team of over 100 employees

- Directed sales strategy, hiring, budgeting, inventory, and customer service operations across locations

- Improved regional performance through operational consistency and training programs

- Maintained top customer satisfaction rankings for multiple years Education

- Auburn University - Auburn, AL (Attended 1990-1993) Major: Finance

- Briarwood Christian High School - Birmingham, AL (Graduated 1990)

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