Customer Service Call Center
Resume:
Michel Yavo
Haltom City, TX *****
***********@*****.***
Professional Summary
Organized and reliable administrative professional with strong customer service skills. Experienced in managing office tasks, supporting teams, and resolving client issues efficiently. Focused on growing in a dynamic, service-driven environment.
Willing to relocate to: Haltom City, TX
Work Experience
Call Center Customer Service Representative (Remote) Ascensus-Remote
June 2025 to Present
• Handled a high volume of inbound customer calls, averaging 80 to 100 calls per day
• Provided exceptional customer service by addressing inquiries, resolving complaints, and offering product information
• Achieved an average customer satisfaction rating of XX% through effective problem-solving and communication skills
• Utilized CRM software to accurately document customer interactions and update account information
• Collaborated with cross-functional teams to escalate complex issues and ensure prompt resolution for customers
• Consistently met or exceeded individual performance metrics, including call quality, average handle time, and first-call resolution rate
• Assisted in training new team members on company policies, procedures, and best practices for delivering excellent customer service
Team Lead/Material Handler
GXO Logistics-Dallas-Fort Worth, TX
July 2023 to March 2025
• Supervised and coordinated a team of material handlers to ensure efficient workflow and timely material movement
• Delegated daily tasks, monitored performance, and provided training to team members
• Oversaw inventory accuracy, conducted audits, and ensured proper documentation
• Operated forklifts and other equipment to transport materials safely within the facility
• Collaborated with warehouse, production, and shipping teams to meet operational goals
• Enforced safety protocols and promoted a clean, organized work environment Bilingual English/french Call Center Representative Seagate Technology-Remote
September 2021 to April 2023
• Answers customer inquiries, primarily over the telephone, e-mail, chat, or facsimile.
• Establishes and maintains systems that provide answers to common questions and problems.
• Works on assignments that are routine in nature, requiring limited. Charity Fundraiser
Institut Pasteur
March 2018 to May 2021
• Planned and executed fundraising campaigns and events to support charitable programs
• Engaged with donors through calls, emails, and in-person outreach to encourage contributions
• Built and maintained relationships with sponsors, community partners, and volunteers
• Developed promotional materials and social media content to increase campaign visibility
• Tracked donations, managed donor databases, and prepared fundraising reports
• Ensured all fundraising activities complied with legal and ethical standards Administrative Assistant
National Assembly of Ivory Coast-Region des Lacs Abidjan May 2016 to August 2018
Provided comprehensive administrative and organizational support to the MP in both parliamentary and constituency functions
• Managed the MP’s diary, scheduled meetings, and coordinated travel arrangements for parliamentary sessions and constituency events
• Drafted and responded to constituent correspondence, ensuring timely and professional communication
• Maintained confidential casework records, liaised with government departments and local authorities to resolve constituent issues
• Prepared briefing materials and background research to support parliamentary debates and committee work
Education
Master's degree in Political Science
Unitée Universitaire d’Abidjan
September 2018 to August 2020
Bachelor's degree in Public Law
Université Catholique de l’Afrique de l’Ouest
September 2013 to August 2017
Skills
• Customer service
• Team management
• Organizational skills
• Communication skills
• Leadership
• Bilingual
• Microsoft Word
• Microsoft Office
• Microsoft Outlook
• Computer skills
• Materials Handling
• Time management
• Microsoft Excel
• Research
• English
• Warehouse management system
• Phone etiquette
• Problem solving
• Warehouse experience
• Shipping & receiving
• Management
• Data entry
• French
• Analysis skills
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