Customer Service Pharmacy Technician
Resume:
Esmie
COLLINS
*******.*********@*****.***
Phoenix, United States 85051
Esmie Collins,
Looking for a position where I can use my skills and talent to succeed and advance. Bilingual proficient Spanish Work
Skills • Proficient Computer Skill • Pharmacy Technician Experience • Spanish • Typing • English/Spanish • Medical Billing • Microsoft Outlook
• Medical Terminology • Microsoft Word • Order Entry • Insurance Verification • Phone Etiquette
PROFESSIONAL SUMMARY
Aspire Loyalty Travel - Customer Service Associate Scottsdale, AZ • 03/2020 - Current
Experience: CSR Aspire Loyalty Travel - Scottsdale, AZ March 3/2020 to Present • Answer Bilingual incoming customer inquiries • Book Air flights, Car Rentals and Hotel Apple Product sales Events coordinator and reservations Order processor • Record customer information within customer service database • Engage with clients in a friendly and professional manner while actively listening to their concerns • Offer support and solutions to customers in accordance with the company's customer service policies and their points accrued to book travel for business and pleasure • Other duties as requested, call backs and follow ups.
Internal Support Manager- managed apple escalation calls. Az state Foster Care Parent Internal Support manager, take customer escalated calls to resolve issues with proper solutions Az State DCS - Phoenix, AZ January 2012 to November 2016 Provided foster care for long term and transitions back to parents, for children newborn to 12. Maintained a high quality of care by managing up to 3 children at a time, with daycare, school and counseling services. Held monthly meetings with Az Dept of child safety to report progress, issues and problems.
Enteral Pharmacy Tech Customer support Preferred Homecare - Lifecare Solutions - Tempe, AZ September 2009 to September 2011 Managed Bilingual customer's monthly orders. I received incoming calls from customers, medical staff and state employees, to order monthly prescriptions and medical equipment. Also did outbound calls to our Spanish members as reminder calls to place orders. Ran insurance information through data base, to make sure coverage was available. Kept inventory of available supplies to insure I had enough product to service patients. Kept accurate records for order deliveries and scheduled deliveries to be dispatched and sent from warehouse. Mail order Pharmacy Tech Bilingual CSR Cigna Tel-Drug - Phoenix, AZ July 2007 to August 2009 Managed Bilingual customer's monthly orders. I received incoming calls from customers, medical staff and state employees, to order monthly prescriptions and medical equipment. Also SKILLS WORK HISTORY
Courteous with Strong Service
Mindset
•
• Order and Refund Processing
• Customer Account Management
• Understanding Customer Needs
did outbound calls to our spanish members as reminder calls to place orders. Ran insurance information through data base, to make sure coverage was available. Kept inventory of available supplies to insure I had enough product to service patients. Kept accurate records for order deliveries and scheduled deliveries that varied from 1 month to 3. Kept my own customer patient portfolios for the division of 10 states I managed. Both inbound and out bound clients.
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