Medical Assistant Certified

Kelly Joyce, CMA

Shepherdsville, KY *********@*****.*** 502-***-****

Profile Summary

Certified Medical Assistant (CMA) with 15+ years of experience in urgent care, family practice, and academic settings. Demonstrated expertise in patient triage, phlebotomy, medical administration, and EHR systems. Proven ability to mentor new staff, support physicians, and maintain patient-centered care under fast-paced conditions. Actively pursuing ongoing education in Healthcare Administration. Core Competencies

• Patient Triage & Vital Signs • Phlebotomy & In-House Lab Testing • Patient Recruitment

• Office Administration & Scheduling • EMR Systems (Epic, Centricity, Prime Suite) • Financial Reconciliation

• Medical Terminology • HIPAA Compliance • Teaching & Curriculum Delivery • Insurance Verification

Professional Experience

Adjunct Instructor ATA College, Louisville, KY June 2023 – Present

• Deliver instruction to students pursuing Medical Assistant degrees in courses like anatomy, clinical procedures, and ethics.

• Utilize practical demonstrations and real-world scenarios to enhance understanding.

• Support student development and provide guidance on externships and certification preparation.

Certified Medical Assistant / Preceptor Baptist Healthcare / Urgent Care, Louisville, KY Sept 2016 – April 2024

• Performed patient intake, triage, vital signs, and assisted physicians with exams and minor procedures.

• Sterilized instruments and ensured exam rooms were prepared efficiently.

• Mentored new medical assistants on protocols, EHR use, and best practices. Certified Medical Assistant Fast Pace Health, Shepherdsville, KY June 2023 – May 2024

• Managed patient triage and support, assisted with injections, labs, and administrative functions.

• Ensured accurate data entry and upheld patient confidentiality. Certified Medical Assistant LaGrange Family Care Doctors, LaGrange, KY Nov 2015 – April 2017

• Supported routine outpatient procedures and administered injections.

• Handled scheduling, patient communications, and documentation using EHR. Medical Assistant Pediatric & Neonatal Specialists / Pediatric Acute Care 2008 – 2014

• Assisted with immunizations and minor surgeries, and managed room stocking and in-house lab testing.

• Ensured patient data accuracy and effective parent communication. Emergency Medical Technician Louisville Metro EMS, Yellow Ambulance, Rural Metro EMS

2004 – 2009

• Provided first-response care, obtained vitals, and transported patients in emergency settings.

• Maintained ambulance stock and documented care details. Education & Certifications

University of Phoenix Online

Bachelor’s in Healthcare Administration (Expected Feb 2025) Kaplan University Online

Bachelor’s in Healthcare Administration

University of Phoenix Axia Online

Associate Degree, Healthcare Administration, 2008

Draughons Junior College, Bowling Green, KY

Diploma, Medical Assistant, 1995

Certifications: CPR/AED and First Aid Certified

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