It Support Analyst

Robert Kercheval

Cell: 832-***-**** Email: **********@*******.***

IT Support Analyst

Proactive and solutions-driven IT professional with 19 years of experience delivering technical support, managing infrastructure, and leading IT projects from planning to completion. Skilled in troubleshooting, system configuration, and cross-functional collaboration to ensure operational efficiency and minimal downtime. Recognized for implementing innovative solutions that enhance productivity and reliability.

Core Competencies

Hardware & Software Troubleshooting Network Administration Active Directory Microsoft 365. SAP Printer Integration VLAN Configuration IT Project Management Autopilot Intune Imaging CCTV Security Systems Vendor Management Windows10 /Windows11 Cabling and strong customer service skills Logitech MTR video conferencing using Microsoft Teams install

Professional Experience

Cameron/Schlumberger – IT Support Analyst 2012 – 2025

Successfully supported and managed five sites across Houston, overseeing day-to-day IT operations and delivering technical solutions that enhanced productivity and system reliability. Directed multiple technology projects from planning to implementation, ensuring on-time delivery and alignment with business needs. Key contributions include:

Procured, deployed, and maintained desktops, laptops, printers, and network equipment from Dell, CDW, and HP.

Configured and managed Active Directory accounts, Outlook email, OneDrive, VPNs, DNS, DHCP issue static IP and issue access to network drives.

Designed and implemented network printer setups. Configure SAP integration. Replaced End-of-Life hardware Ensured correct VLAN assignments for network devices Switches and Routers.

Installed and configured security CCTV cameras. Imaged devices using Autopilot Intune Microsoft Azure SCCM. Setup and support A/V for conference room using Logitech MTR

Collaborated with the South America network/server team to maintain connectivity and minimize downtime.

Install rack Cisco Switches and Routers (Dell Versa) Ensure connected to correct VLAN

Monitor Service Now ticket system to meet SLAs. Use Service Now to monitor sites devices inventory

Additional Experience

IT Support Analyst, MMC Mercer (2006 – 2012)

Education - Associate of Arts – Networking, Metro College (in progress)

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