Customer Service Office Assistant

BRIAN SASSER

Office Associate

202-***-**** • MD, 20784, US • *****.******@******.***

PROFESSIONAL SUMMARY

Detail-oriented Office Professional with 5+ years of administrative and client support experience in professional environments. Proven expertise in meeting coordination, visitor management, and multi-line phone systems with a track record of achieving 95%+ client satisfaction ratings. Skilled in Microsoft Office Suite, building management software, and maintaining confidential records while ensuring seamless daily operations. Strong communicator with exceptional organizational abilities and a commitment to supporting executive teams and enhancing office efficiency. Seeking to leverage administrative expertise and customer service excellence in an office assistant role. CORE COMPETENCIES

Client Relationship Management Regulatory Compliance Cross-Functional Team Leadership Conflict Resolution Operational Reporting CRM Systems

Customer Retention Process Improvement

Inventory Optimization Team Development

WORK EXPERIENCE

Meetings Support Specialist, Forrest Solutions LLC, Washington DC 06/2024 – 02/2025

Achieved a 5-star setup rating through meticulous inspections, ensuring all necessary materials were prepared for client meetings, which resulted in a 25% increase in client satisfaction.

Collaborated efficiently with team members to set up and tear down meeting and training rooms, adhering to strict timelines and standards, thereby reducing setup time by 30%.

Leveraged mobile applications to accurately track and document catering services, deliveries, and any issues or damages, facilitating seamless coordination with meeting hosts and achieving a 95% reduction in meeting setup errors. Logistics Coordinator, FT Moses LLC, Upper Marlboro MD 07/2023 – 04/2024

Surpassed daily package delivery targets by successfully delivering over 200 packages with an impressive 98% on-time rate, contributing to a 25% increase in customer satisfaction.

Coordinated the distribution of up to 300 packages across 190 locations within a 10- hour shift, demonstrating exceptional teamwork and logistical skills that reduced delivery time by 30 minutes.

Ensured strict adherence to safety and compliance by upholding state and federal regulations, which led to an outstanding 99.9% compliance rate. Customer Service & Safety Coordinator, NFC Amenity Management, Arlington VA 12/2020 – 05/2023

Provided exceptional customer service to facility members, resolving 90% of inquiries and concerns through effective communication and conflict resolution skills Maintained detailed facility logs and scheduling systems, improving operational efficiency by 30% through accurate record-keeping and administrative oversight Monitored facility compliance with safety regulations and emergency procedures, achieving 95% emergency response rate within 2-minute timeframes Utilized proprietary management software to coordinate scheduling, member check- ins, and facility maintenance, reducing administrative processing time Concierge, Jeffrey Scott/Hireone, Washington DC

05/2019 – 10/2022

Front Desk Operations Management: Served as primary point of contact for visitors, residents, and vendors, maintaining professional reception standards while ensuring secure access protocols and confidential information handling. Multi-Line Communications Coordination: Managed high-volume telephone operations handling 50-75 calls daily through a six-line system, directing inquiries, taking detailed messages, and coordinating appointments with precision and professionalism. Administrative Systems & Documentation: Utilized building management software

(Yardi, BuildingLink) to maintain comprehensive visitor logs, package tracking databases, and key audit records, ensuring 100% accuracy in administrative documentation.

EDUCATION

Associates, Health Information Management, Ultimate Medical Academy, Remote 01/2025 – Present

Associate of Arts and Sciences (A.A.S.), General Studies, Prince Georges Community College, Largo

08/2008 – 05/2012

High School Diploma, Humanities, Forest Park Senior High School, Woodbridge 2001 – 2006

TECHNICAL AND BUSINESS SKILLS

Microsoft Office (Word, Excel, Outlook, PowerPoint) Team Supervision & Training

POS Systems

Time & Task Management

Building Management Software (Yardi, Buildinglink, Verizon Concierge) Multichannel Communication

Conflict De-escalation

Secure Access Procedures

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