Office Clerk Be A
Resume:
CONTACT TRICIA SMITH
**********@*****.***
10F Wiest Road
Austerville
Durban
4052
November 2024 -
January 2025
To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges.
G4S Cash Solutions
Bulk Teller
To effectively manage the distribution of all cash bags and containers
To effectively count, balance, pack and reconcile the customers’ cash.
Manage the receiving of all bags and containers
Responsible for the secure, timely and accurate
processing of customer deposits
Assist in preparation of customer coin and cash orders Assist with other relevant duties and responsibilities that management may require from time to time
Responsible to operate a variety of high speed
equipment
Track deposits into internal systems
Proactively identify customer cash differences, report to Supervisor to correct and prevent any customer impact. Required to cross-train in multiple processes in order to support all Cash Processing services
Verifying bulk money
Verify inbound or outbound coin and cash from
corresponding banks, and customers
Accurately balance transaction totals
Balance the bulk total/funds
OBJECTIVE
EXPERIENCE
March 2023 - June
2024
AA Bakery
Cash Office Clerk
Manage the daily operations within the cash office. Daily reconciliation of cash up.
Make sure that all money is collected daily by
designated banks.
Follow company standards and legal regulations to
ensure safe and positive work practices.
Making sure that all money is banked on a daily base Investigates all cash differences and follow up with management on loss prevention
Attend to mails
Attend to wages
Completes all opening and closing procedures
Follow up with managers and staff regarding previous day’s cash errors
February 2022 -
February 2023
Firecheck
Service Administrator & Personal Assistant
Managing activities of 12 technicians
Delivering prompt, professional solutions for customer enquires
Working to meet immediate goals of customer
interaction
Escalate serious and unresolved customer complaints to manager
Establish a professional relationship with customers Assigning task to technicians throughout each work day based on SLA's
Receiving cash payments from technicians
Liasing directly with clients
Receiving customer orders
Handling telephone calls
Handling emails
Providing customers with product information and
availability.
Informing customers about the prices, discounts and billing processes.
Process customer orders on time and in a timely
manner
Resolve problems pertaining to customer orders.
Coordinate with sales and other appropriate
departments in processing orders.
Ensure timely delivery of orders.
Interact with Accounts Receivables team regarding
payments.
Maintain and update customers’ database.
Send out quotations
Send out invoice
Act as a point of contact between the manager and
internal /external clients
Handle requests and queries appropriately
Manage diary and schedule meetings and
appointments
Make travel arrangements
Draft correspondence such as emails and letters
January 2021 -
November 2021
Ensure medicals are in place and up to date
Gather data and capture the information into the data base
BLS Gym
Receptionist & Administrator
Greet and welcome gym members and guests with
a friendly and professional demeanor
Answer phone calls and emails, addressing
inquiries and scheduling appointments
Ensure the gym reception area is clean and
organized, and that equipment and supplies are
well-stocked
Monitor gym access, checking memberships and
identification, and enforcing gym policies and rules Assist with membership sign-ups and
cancellations, and process payments and invoices
Provide information about gym services, classes,
and programs to members and guests
Collaborate with gym staff to resolve any issues or concerns raised by gym members
June 2020 -
September 2020
Standard Bank
Client Liaison Officer
Warmly greet and assist customers as they enter the branch, creating a positive first impression
Identify and assess customer needs through active
listening and questioning
Record and monitor customer inquiries, ensuring
accurate documentation
Efficiently allocate customers to appropriate
departments or specialists for further assistance
Provide basic information and guidance on bank
products and services
Handle and resolve simple customer queries
independently
Maintain a high level of integrity and adhere to ethical standards in all interactions
Collaborate with other team members to ensure
smooth customer flow within the branch
Stay updated on bank policies, procedures, and product offerings to provide accurate information
Contribute to maintaining a clean and welcoming
branch environment
June 2018 - May
2020
FNB
Bulk Teller
Prepare, process, verify and qualify - sort banknotes received from internal and external customers
Reconcile processed batches of banknotes to ensure it balances with the amount deposited by customers
Engage in short - terms planning and perform tasks against
work plans as defined by the team leader
Perform work as a part of the team within established practices, processes, rules and regulations, ensuring compliance with standards, policies and other
guidelines in
executing prescribed tasks
Identify, evaluate and solve defined, routine and new problems within a familiar context, applying solutions based
on relevant evidence and procedures
Deliver work that meets the time and quality standards set
in terms of the processing and destruction of soiled notes
Provide information to the supervisor relating to
operational
efficiency as well as any deviations from policies, procedures and service level agreements
Engage with relevant internal stakehold
June 2016 -
December 2016
March 2016 - May
2016
CNA
Cashier /Cellphone Consultant / Acting Supervisor
Count ans capture cellphones on system
Capture all cellphones sales
Capture repairs on cellphones and updating clients until repair is
collected
Activating and registering sim and phone
Verify incoming stock
Unload and load stock
Track any damages and process returns
Assist clients /customers over the phone
Do daily cash interim and cash pick-ups
Balance till ends of the day
Perform store back of office cash procedures
John Dory
Waitress
Providing excellent wait service to ensure
satisfaction
Taking customer orders and delivering food and
beverages
Making menu recommendations, answering
questions and sharing additional information
with restaurant patrons
Fairvale Secondary
Matric (Grade 12)
ELearnSa(Online)
Introduction to Business Accounting
Complete
RK Safety
First Aid - Level 1
Competent
RK Safety
Fire Fighting - Level 1
Competent
EDUCATION
Mancosa
Digital Marketing - Crafting a Winning Strategy
Complete
LinkedIn Learning
Financial Accounting Foundations
Complete
Intuit Quickbooks
Quick Books Online Training
Complete
Problem solving
Decision making
Ability to work under pressure
Microsoft (word, excel)
Pastel
Detail oriented
Beauty - "G4S Cash Solutions"
Supervisor
Kenny Govindsamy - "AA Bakery "
Manager
Terence Naidoo - "Firecheck "
Supervisor
Marcelle Naidoo - "BLS Gym"
Manager
Dianne Govender - "Standard Bank"
Manager
Jermaine Theozen - "FNB Cash "
Supervisor
Errol Permall - "CNA"
Manager
Joseph Forseman - "John Dory "
Manager
SKILLS
REFERENCE
Contact this candidate