Call Center Customer Service
Resume:
Kamesa Smith
Houston, TX *****
*******@*****.***
Professional Summary
I have been in the workforce for the past 20 years. I have dedication and can contribute a lot to my past careers. I have a love and dedication to learn the most I can. I am ambitious to gather more knowledge to further my careers.
Authorized to work in the US for any employer
Work Experience
Call Center Agent
Blazeo (Formally ApexChat)-Houston, TX
March 2024 to December 2024
• Handled inbound and outbound customer calls, providing excellent service and resolving issues in a timely manner
• Achieved an average call resolution time of XX minutes, exceeding departmental targets by XX%
• Maintained a high level of professionalism and empathy while addressing customer concerns and complaints
• Utilized CRM software to accurately document customer interactions, ensuring accurate tracking of inquiries and resolutions
• Managed escalated calls from dissatisfied customers, successfully de-escalating situations and finding satisfactory solutions
• Provided feedback to management regarding common customer pain points or areas for improvement within the organization's processes or systems
• This is a contract job and I completed my contract Call Center Agent/Customer Service
Inktel-Houston-TX
October 2023 to March 2024
• Answer customer questions
• Answering phones
• Keeping metrics up
• I completed my contract
Call Center Representative
Fortuna BMC-Houston, TX
March 2019 to December 2023
Answering calls from clients
Assisting with applications
Assisting landlords with applications
Assistant clients with information on how to upload documents and updates on applications Assistant Manager
Seven Eleven Employment Services Inc.-Houston, TX
December 2019 to February 2020
Making schedules, ordering inventory, making work schedules, interviewing employees, and management duties
Customer Service Representative
Sally beauty supply-Houston, TX
September 2004 to June 2019
Responsibilities help customers find supplies for their business . counseled customers on right choices for their hair and nails and skin. maintain supplies at work. Accomplishments gratitude from customers on job well done. several pay raises during my five years Education
Associates Degree in Business in business management Texas Southern University - Houston, TX
August 2003 to March 2007
Skills
• Human Resources Management
• Performance Management
• Microsoft Excel
• Recruiting
• Organizational skills
• Sales
• Call center
• word
• Human Resources
• Microsoft Word
• Customer service
• Microsoft Office
• Inside sales
• Human resources
• Management
• Communication skills
• Interviewing
• Phone etiquette
• Help desk
• Typing
• customer service is relation skills. computer technology. diffusing situations from being hostile
• Microsoft Outlook
• Conflict management
• Windows
• Data entry
• Employee Orientation
• 10 key typing (9 years)
• Office Management
• Assistant Manager Experience
• English
• wpm 30 (3 years)
• Payroll
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