Customer Support Social Media

Natalee Scott

Gilbert, AZ 319-***-**** nataleejean LinkedIn

Professional Summary

Customer Support Specialist with 5+ years of experience resolving client issues, troubleshooting systems, and managing CRM workflows. Skilled at balancing empathy and efficiency to deliver high-quality customer experiences. Proficient with Zendesk, Salesforce, HubSpot, and ticketing systems. Seeking a remote support role where I can quickly contribute to customer satisfaction and retention.

Core Skills

• Technical Support & Troubleshooting

• CRM Systems: Zendesk, Salesforce, HubSpot

• Customer Relationship Management

• Ticketing Systems & Live Chat

• Knowledge Base Maintenance

• Email & Phone Support

• Remote Collaboration Tools (Slack, Zoom, Teams)

• Time Management & Multitasking

Professional Experience

TapOnIt, Davenport, IA — Customer Service Specialist & Designer

2015 – 2019

- Handled 30–50 customer support tickets daily, resolving issues across email, SMS, and digital campaigns.

- Trained and managed 4 interns on customer support and social media workflows.

- Supported executive-level accounts across 15+ regions, maintaining a 95% satisfaction rating.

- Used Zendesk and Salesforce to track support tickets, manage contacts, and escalate technical issues.

Aquent / John Deere (Remote Contract) — Content Analyst

2016 – 2017

- Partnered with global teams to resolve CMS and content publishing errors, ensuring technical accuracy across 240+ web pages.

- Conducted QA, accessibility remediation, and troubleshooting for content display across devices and regions.

Freelance Marketing Specialist

2019 – Present

- Provide ongoing support for 3 restaurants, managing email marketing, social media messaging, and customer inquiries.

- Troubleshoot online ordering systems and maintain customer communication channels.

Education

B.A. Communications — University of Iowa

A.A.S. Graphic Design — Clinton Community College

Contact this candidate