Customer Service Human Resources
Resume:
Petronilla N. Mutebi
Stevenson Ranch, CA ***** 661-***-**** ************@*****.***
Multifaceted, self-motivated, and highly dedicated professional leveraging excellent academic credentials and exceptional interpersonal, organizational, and analytical skills, marketing and sales skills to drive human resources solutions and results. In-depth knowledge of marketing, sales and human resources; including recruitment and retention, staff training, strategic planning and organizational development, project management, diversity, employee relations, benefits administration, and employment law. Diplomatic and professional with extensive customer service and conflict mediation experience coupled with strong project management and relationship building talents. Excellent ability to multitask, prioritize, and resolve complex problems while working within highly collaborative, deadline-driven team environment. Effective communicator possessing strengths in training and orientation design and facilitation; multiculturally adept and multilingual speaking English, Swahili, and basic French. Proficient in Microsoft Word, Excel, Outlook, PowerPoint, and Internet research. Recognized ability to quickly and efficiently master new programs and applications.
• Customer service • Problem-solving
• Microsoft outlook, word, and Excel • Customer focused Customer Service Manager, 03/2009 - 12/2017
Sunrise Senior Living – Valencia, California
• Deliver key contributions to the dining room department for the senior living organization. Pivotal member of team charged with the responsibility of providing exceptional dining and table services to residents; all services offered are in accordance to Sunrise Senior Living standards.
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Actively mentor and coach new staff members and colleagues; I am responsible for serving as a role model in the dining, assist with training care givers on maintaining proper dining room service, assist in special events, monitor cleanliness and readiness standards.
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Handle all food and beverages; in accordance with sanitary procedures and standards that comply with all federal, state and local regulatory procedures regarding food service.
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Summary
Highlights
Work History
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions. Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
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Insurance Advisor, 08/2006 - 12/2009
21ST CENTURY INSURANCE – Woodland Hills, California Collaborated with clients while providing attentive service and detailed information for customer automobile insurance policies via inbound and outbound telephone calls and during in-person appointments.
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Evaluated and identified unique customer needs and educated customers on appropriate products and service offerings.
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Actively mentored and coached staff members and colleagues, trained and educated staff on proprietary computer applications, telephone system, and corporate policies and procedures.
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Enhanced revenue growth by successfully promoting and cross-selling homeowner's insurance policies and products.
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Customer Service Representative, 02/2004 - 06/2006 WASHINGTON MUTUAL BANK – Chatsworth, California
Delivered exceptional service to all clientele, assisting with all facets of banking process from opening and updating accounts to providing detailed account information and assisting with account issues or concerns.
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• Educated and assisted customers with financial products and service.
• Promoted and marketed institutional services and products.
• Reported incidences of customer fraud cases.
Effectively and diplomatically deescalated customer calls utilizing excellent active listening and communications skills.
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• Tracked and monitored customer feedback on products and services. Customer Service Representative, 01/2003 - 12/2003 See's Candies – Reseda, California
Customer Service Representative, 01/2003 - 12/2003 Provident Bank – New York, New York
Master of Human Resources Management: 01/2007
KELLER GRADUATE SCHOOL OF MANAGEMENT - DEVRY UNIVERSITY - West Hills, California Education
Dissertation: Marketing and sales, Employee Reward Systems, Human Resources Strategy, and Staffing Bachelor of Arts: Tourism
MAKERERE UNIVERSITY - Kampala, Uganda
English
Full Professional
French
Limited Working
Volunteered with Red Cross and Schools
Debbie Foley 661-***-**** (Former Supervisor)
Multifaceted, self-motivated, and highly dedicated professional leveraging excellent academic credentials and exceptional interpersonal, organizational, and analytical skills, marketing and sales skills to drive human resources solutions and results.
•
In-depth knowledge of marketing, sales and human resources; including recruitment and retention, staff training, strategic planning and organizational development, project management, diversity, employee relations, benefits administration, and employment law.
•
Diplomatic and professional with extensive customer service and conflict mediation experience coupled with strong project management and relationship building talents.
•
Excellent ability to multitask, prioritize, and resolve complex problems while working within highly collaborative, deadline-driven team environment.
•
Effective communicator possessing strengths in training and orientation design and facilitation; multiculturally adept and multilingual speaking English, Swahili, and basic French.
•
Proficient in Microsoft Word, Excel, Outlook, PowerPoint, and Internet research. Recognized ability to quickly and efficiently master new programs and applications.
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Deputy Secretary, UGANDAN COMMUNITY ORGANIZATION OF CALIFORNIA Languages
Volunteer work
References
Qualifications Summary
Community Leadership
Contact this candidate