Financial Advisor Medical Center
Resume:
Shane Hill
Dallas,TX
***********@*******.***
Experience:
UT Southwestern Medical Center, Dallas, TX 07/2015 - Present Patient Financial Advisor
Log into an ACD phone system where I taking incoming calls from providers, insurance companies, and patients. Placing outbound calls as well.
Code new and existing referrals with correct ICD 10 coding and infusion therapy drug information.
Obtain commercial and government funded insurance benefits, along with insurance authorizations for outpatient infusion services.
Maintain a referral work queue for new patients in Epic Hyperspace system.
Schedule patients and advise them of their out of pocket cost by going over their deductible, coinsurance, and out of pocket maximums.
Enroll patients in drug assistance programs to assist with their out of pocket cost.
Collect co-payments from patients and or drug assistance programs.
Maintain an excel spreadsheet for patients in any drug assistance programs.
Prepare financial closeout and bank reconciliation reports.
Completed an inspiring leadership program equal to one year of supervisor experience, and received the meritorious service award for excellence service.
Sundance Hospital, Arlington, TX 08/2012 - 07/2015 Financial Counselor
Place outbound calls to insurance companies to verify patient eligibility and obtain benefits for all new admissions for mental health.
Conduct a financial interview with the patient and family prior to admission based on insurance verification.
Calculate the amount of deposit necessary and collect the deposit or make arrangements for payment.
Assure that all admission forms are accurately completed, and all appropriate signatures are obtained.
Obtain a deposit and explain benefits and financial obligations within 48 hours of admittance.
TaxSaver Plan, Dallas, TX 03/2010 - 08/2012 Customer Service Representative Team Lead
Managed a team of seven employees.
Delegated tasks as needed.
Completed quality assurance on call monitors.
Interview all new hires.
Provided training to all new hires.
Reviewed and revised schedules.
Monitored an ACD line for phone stats and reports.
Ensured department goals and numbers were being met on a daily basis for FSA accounts.
United States Navy, Cubi Point, Philippines 09/1991 - 02/2010
Maintenance Control Manager
Promoted to manager after 10 years in an administrative role.
Lead a team of 8 - 10 service members who worked in the hub of the organization and were supported by all departments.
Responsible for training, coaching, delegating task, and development for new recruits in the maintenance control department.
Performed yearly reviews and annual merit increases for all members of the team.
Handled performance issues, including improvement plans, verbal and written warnings, coaching, mentoring, praising, and escalated possible discharge paperwork through the chain of command.
Created and implemented several new process improvement plans for faster resolution which reduced the turnaround time.
Completed monthly reporting, planned meetings, and oversaw detachment assignment orders for service members.
Received awards for exemplary service member multiple times.
Education:
City College, Norman, OK
Paralegal Law Degree
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