Administrative Assistant Customer Service

Khadijeh Safari

Calgary, Alberta

Phone: 403-***-****

Email:***********@*****.***

Administrative Assistant

PROFESSIONAL SUMMARY

Detail-oriented and highly organized administrative professional with over 5 years of experience in office administration, customer service, and document management. Skilled in handling front desk operations, scheduling, office organization, and data entry with a strong ability to multitask in fast-paced environments. Proficient in Microsoft Office 365 and experienced in document management systems. Adept at problem-solving, maintaining confidentiality, and delivering excellent client service.

CORE COMPETENCIES

● Office Administration & Reception Management

● Scheduling & Meeting Coordination

● Document Filing & Data Entry

● Microsoft Office 365 (Outlook, Excel, Word, PowerPoint)

● Customer Service & Client Relations

● Time Management & Multitasking

● Confidentiality & Information Security

● Vendor & Office Supply Coordination

● Travel & Courier Arrangements

PROFESSIONAL EXPERIENCE

Document Clerk (Contract)

First Canadian Title Calgary, AB

March 2018 – June 2024

● Managed electronic and physical filing systems, ensuring proper organization and document security.

● Processed and reviewed mortgage registration documents, ensuring compliance with company protocols.

● Assisted with office supply inventory management and vendor coordination.

● Provided administrative support, including data entry, scanning, and handling confidential files.

● Responded to internal document requests and maintained a well-organized office environment.

Office Administrator

Tribuild Contracting Calgary, AB

October 2019-February 2024

● Fielded telephone calls, greeted visitors, and managed office communications.

● Ordered office and kitchen supplies, coordinated with vendors, and arranged catering services.

● Handled scheduling, meeting coordination, and travel arrangements for executives and team members.

● Maintained electronic filing systems, archived records, and managed off-site document storage.

● Managed incoming and outgoing mail, including arranging couriers and distributing correspondence.

● Assisted in maintaining office organization and liaised with building management for maintenance issues.

● Provided general administrative support, including filing, photocopying, and printing. EDUCATION

High School Diploma

TECHNICAL SKILLS

● Microsoft Office 365: Outlook, Word, Excel, PowerPoint, SharePoint, OneDrive, Teams

● Document Management Systems: Motion, Spin

● Data Entry & Reporting: Exce

● Meeting Coordination Tools: Outlook Calendar, Teams ADDITIONAL SKILLS

● Strong written and verbal communication skills in English.

● Ability to handle confidential information with discretion.

● Excellent problem-solving and adaptability skills.

● Strong multitasking ability in a fast-paced environment.

● Experience working independently and collaboratively within a team.

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