Customer Service Entry-Level
Resume:
Devin Bailey
Memphis, TN *****
***********@*****.***
Professional Summary
Detail-oriented and highly organized, ensuring accuracy in documentation and attention to customer’s needs.
Motivated and compassionate individual seeking an entry-level position in the medical field. Eager to contribute to the well-being of patients and gain hands-on experience in a healthcare setting. Committed maintaining a strong work ethic, and continuously expanding knowledge in the medical field. Areas of Expertise
• Customer Service
• Time Management
• Excellent Communication Skills
• Team Collaboration
• Ethical and Professional Conduct
• Attention to Details
• Problem Solving
• Operations
• Delivery Operations
• Administrative Tasks
• Medical Terminology
• Compassionate Care
Career Experience
DHL Yeti September 2020 – August 2025
Material Handler
Crown MPC lift (stand-up)
RF scanner to pick product, wrap, stage for outbound or order fulfillment in inventory.
• Years of experience in the hospitality industry, specializing in customer service and guest relations.
• Extensive knowledge of hotel operations, including front desk procedures, reservations, and concierge services.
• Proven ability to handle guest inquiries, resolve complaints, and provide assistance in a prompt and courteous manner.
• Strong interpersonal and communication skills, building positive relationships with guests and colleagues.
• Exceptional organizational abilities, managing multiple tasks and priorities simultaneously.
• Skilled in valet driving, ensuring efficient and safe transportation for guests' vehicles.
• Outstanding problem-solving skills, resolving issues effectively to exceed guest expectations.
• Committed to maintaining a professional and welcoming atmosphere, contributing to a positive hotel experience.
EZ Worldwide Express, Issaquah, WA June 2015 – April 2020 Warehouse Manager
Highly organized and detail-oriented professional with extensive experience in warehouse management. Leveraged my expertise to optimize operations, maximize efficiency, and ensure exceptional inventory control. Maintained a safe work environment and delivered outstanding results. Also used crown MPC stand up lift occasionally to move products from trailer or from location in stock.
• Years of experience in warehouse management, overseeing all aspects of operations, logistics, and inventory control.
• Proven track record in optimizing warehouse processes, increasing productivity, and reducing costs.
• Strong leadership skills, effectively managing and motivating teams to achieve goals and meet deadlines.
• Proficient in inventory management systems and software, ensuring accurate tracking and efficient stock management.
• Excellent problem-solving abilities, able to quickly identify issues and implement effective solutions.
• Exceptional organizational skills, ensuring streamlined workflows and efficient utilization of resources.
• Strong knowledge of safety protocols and regulations, promoting a secure work environment for all employees.
• Excellent communication skills, fostering effective collaboration with team members, vendors, and customers.
• Committed to continuous improvement, implementing best practices to enhance warehouse operations.
FedEx Ground, Issaquah, WA September 2013 – June 2015 Delivery Operation Associate
Highly motivated and experienced FedEx Ground resource. Leveraged my skills and expertise to contribute to the success of FedEx Ground operations. Provided exceptional service, optimized efficiency, and ensured customer satisfaction.
• Years of experience working at FedEx Ground, demonstrating a strong understanding of operations, processes, and safety protocols.
• Extensive knowledge of sorting, handling, and delivering packages in a timely and accurate manner.
• Proficient in operating various types of material handling equipment, including forklifts, pallet jacks, and hand trucks.
• Excellent organizational skills, ensuring efficient workflow and prioritization of tasks.
• Exceptional attention to detail, with a track record of maintaining accuracy in sorting and scanning packages.
• Strong problem-solving abilities, able to quickly address and resolve issues to minimize disruptions in service.
• Proven ability to work well under pressure, meeting tight deadlines while maintaining a high level of professionalism.
• Excellent communication skills, both verbal and written, enabling effective collaboration with team members and customers.
• Committed to safety protocols and procedures, consistently following guidelines to maintain a secure work environment.
• Perform package handling, sorting, and loading duties to ensure timely and accurate delivery of shipments.
• Utilize material handling equipment, such as forklifts and pallet jacks, to move packages and load/ unload trucks.
• Maintain accuracy in scanning and labeling packages, ensuring proper tracking and routing.
• Collaborate with team members to efficiently handle high volumes of packages during peak periods.
• Adhere to safety protocols and guidelines, promoting a secure working environment for all employees.
• Provide excellent customer service by addressing inquiries, resolving issues, and delivering packages with professionalism.
• Assist in maintaining the cleanliness and organization of the warehouse and work area.
• Participate in training sessions and stay updated on new procedures and regulations. OHL in HP Computer, Issaquah, WA June 2009– September 2013 Operator
Strong technical aptitude, exceptional problem-solving abilities, and a commitment to delivering high- quality results. Contributed to the efficient operation of HP's manufacturing processes and ensured the production of top-notch computer products. Raymond sit down lift was used to transfer products on and off the trailers.
• Experienced as an Operator, specializing in computer manufacturing processes.
• Proficient in operating and maintaining manufacturing equipment and machinery in a fast-paced production environment.
• Solid understanding of computer hardware components and assembly processes.
• Exceptional attention to detail, ensuring accuracy in product assembly and quality control.
• Strong problem-solving skills, capable of troubleshooting technical issues and resolving them efficiently.
• Familiarity with lean manufacturing principles, optimizing processes and minimizing waste.
• Excellent organizational skills, managing workflow and adhering to production schedules.
• Proven ability to work effectively in a team, collaborating with colleagues to meet production goals.
• Committed to following safety protocols and maintaining a secure work environment Northwest Airlines, Memphis, TN June 2008 – August 2008 GSA Ground Service Agent
Presented a strong work ethic, exceptional communication skills, and a commitment to providing outstanding service to passengers. Contributed to the smooth operations and positive customer experience at GSA Ground.
• Experienced Ground Service Agent, specializing in providing exceptional service and support to airline passengers.
• Proficient in handling customer inquiries, managing baggage, and coordinating aircraft arrivals and departures.
• Strong knowledge of airline regulations and safety protocols, ensuring compliance and maintaining a secure environment.
• Excellent communication and interpersonal skills, fostering positive relationships with passengers and colleagues.
• Demonstrated ability to work effectively in a fast-paced and high-pressure environment.
• Exceptional problem-solving skills, addressing customer concerns and resolving issues promptly.
• Efficient in using computer systems and software for check-in, boarding, and flight scheduling.
• Strong attention to detail, ensuring accuracy in passenger documentation and baggage handling.
• Committed to maintaining a professional and welcoming atmosphere, contributing to a positive passenger experience.
Education
Morehouse College: Biology with Minor in Medicine May 2007 - 2009 Lane College: Biology May 2009 - 2010
Whitehaven High School Class of 2007
High School Diploma
Authorized to work in the US for any employer
Work Experience
Warehouse Manager
EZ Worldwide Express
June 2015 to April 2020
* Delivery and Pickup
* Driving - 500 miles radius
* Customer Service
* Lead Driver
* Warehouse Manager
* Lifting and transporting cargo
* "Safe Driver of the Year" - Award Winner
Customer Service and Sales
Jimbo's Inflatables
May 2007 to August 2016
Bob Truck (F Endorsement)
* Product pick up and Drop off
* Customer service and sales
* Lifting and transporting cargo
Delivery Driver
Fed Ex Ground-Redmond, WA
September 2013 to June 2015
* Loading and Unloading cargo
* Ensure that package where damage free
Operator I
OHL
June 2012 to September 2013
* Scanning product using RF's scanners
* Loading heavy cargo
* Product pickup for process shipping
* Lifting from to 2 - 140 lbs. boxes
* Inspecting machinery and accessories used
GSA Ground Service Agent
Northwest Airlines-Memphis, TN
June 2008 to August 2008
* Aircraft parking
* Securing aircrafts into position
* Prep aircrafts for flight
* Loading and unloading luggage
Education
Biology (High school diploma or GED)
Lane College-Jackson, TN
2009 to 2010
Biology
Morehouse College-Atlanta, GA
2007 to 2009
Whitehaven High School
2003 to 2007
Skills
• Hand tools
• Mentoring
• Auto estimating
• Project management
• Account management
• Microsoft Office
• OR experience
• Automotive service
• GPS
• Recruiting
• Microsoft Word
• Box truck
• Direct sales
• Facilities maintenance
• Janitorial experience
• B2B marketing
• Travel planning
• Continuous improvement
• Forklift
• Van driver
• Moving
• Customer service
• Delivery Driver Experience
• Order Picking
• Relationship management
• Data entry
• Merchandising
• B2B sales
• Order entry
• Human resources
• Auto body repair
• Materials Handling
• Negotiation
• Service writing
• Care plans
• Writing skills
• Computer skills
• Materials handling
• Furniture sales
• Driving
• Commercial Driving
• Load & Unload
• Order fulfillment
• Sales management
• Inventory management
• Route driving
• Packaging
• Shipping & Receiving
• Supervising experience
• Screen printing
• Inventory control
• Hospitality
• OSHA
• Retail sales
• Warehouse experience
• Load & unload
• Mechanical knowledge
• Typing
• Maintenance
• Marketing
• Heavy lifting
• Supply chain management
• Truck driving
• Interior design
• Management
• Pallet Jack
• Basic math
• Sanitation
• Leadership
• Vehicle maintenance
• Organizational skills
• Warehouse Experience
• Interviewing
• Plumbing
• Shipping & receiving
• Commercial driving
• Operating systems
• Box Truck
• Analysis skills
• English
• Quality control
• Security
• Communication skills
• Team management
• Sales
• Route Driving
• Order picking
• Logistics
• Delivery driver experience
• Pricing
• Time management
• Microsoft Excel
Certifications and Licenses
Non-CDL Class C
Driver's License
August 2023 to October 2031
ASE A8 Engine Performance Certification
ASE Certification
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