Customer Service Representative
Resume:
Tiana Powell
Rochester, NY *****
*************@*****.***
Professional Summary
Highly enthusiastic about ensuring optimal customer service in any task I am given. Energetic team player with top-notch organizational skills. Expertise in delivering support services and resolving customer complaints. Trained in Microsoft and Windows. I work any task I am given to the best of my ability. I am a hard worker, self-starter and enjoy experiencing new things. Authorized to work in the US for any employer
Work Experience
DSP (Direct Support Professional)
Arc of Monroe-Rochester, NY
July 2021 to October 2024
DSP for residence with disabilities.. among sure they our loved and well taken cared of Technical Support/Customer Service Representative
Emerge-Rochester, NY
February 2021 to March 2021
Work from home Technical Support and Billing Support through ADT Security Support Staff Member
Quad A For Kids
November 2019 to March 2020
Giving support to the children and staff on homework and other activities after school. Customer Service Representative
Maximus Call Center-Rochester, NY
June 2019 to September 2019
Providing positive customer service while helping people apply it answer any questions they may have for health insurance in New York State
Customer Service Representative
CallVista Call Center-Rochester, NY
July 2018 to March 2019
Outbound calls to see if clients are interested in Mortgage, College and Health insurance Bus Monitor
First Student Bus Company-Rochester, NY
February 2018 to February 2019
Providing a safe environment for the children and myself while we travel to and from each destination. Also making sure kids get on and off the bus safely. Technical Support Representative
Concentrix-Rochester, NY
June 2017 to October 2017
Helped customer troubleshoot their iOS devices which are Apple Products, via chat Cashier/Customer Service
Walmart-Rochester, NY
October 2016 to April 2017
Worked as cashier handling money and providing great customer service as well worked at the customer service counter helping customers with any issues they had within the store or online purchasing also helped customers send and receive money
Customer Service Representative
Sutherland Global Services-Rochester, NY
July 2014 to December 2015
Inbound/Outbound calls to help customers with technical issues like their landline, tablets, computers, TV's etc
Cashier/Customer Service
Cutaias Meat Market-Rochester, NY
January 2012 to July 2014
Order and stocked merchandize, money handler
Education
High School Diploma
Northwest College Preparatory High School
Skills
• Microsoft Office (2 years)
• Customer Service Skills (4 years)
• Inventory (2 years)
• Multi-Line Phone System (2 years)
• Typing (2 years)
• Interpersonal Skills (4 years)
• Time Management Skills (4 years)
• Organizational Skills (4 years)
• Written Communication (2 years)
• Tech Support
• Customer Service
• Call Center (8 years)
• Help Desk
• Customer Support
• Working with Children (7 years)
• Android
• Live Chat
• iOS
• Older adults (3 years)
• Developmental Disabilities Experience
Certifications and Licenses
Driver's License
Additional Information
I am a hard worker, quick learner and self starter and work any task I am given to the best of my ability.
Contact this candidate