Customer Service Accounting Assistant
Resume:
LYDELL
JONES
CONTACT
*************@*****.***
Chicago, Illinois
EXPERTISE
ERP: QuickBooks
Software: MS Office Suite
– Excel, PPT, Word,
Outlook; Google Workspace
apps – Sheets, Docs, etc.
EDU. / CERT.
GED Graduated: 2006
Paul Mitchell Cosmetology
School – coursework completed
State of Illinois Insurance License –
Temp. Producer Life & Health exp
10/27/2025
WORK EXPERIENCE
Accounting Assistant
Easy Auto Ship Youngstown, OH May – July 2025
• Prepared and processed customer invoices; and entered vendor bills and processed ACH payments using QuickBooks.
• Delivered responsive customer service by addressing billing inquiries, resolving payment issues, responding to BBB complaints and Google reviews.
• Generated daily financial reports and assisted with reconciliation tasks to support month- end close and financial accuracy.
• Supported the accounting team with general administrative and financial tasks to ensure smooth day-to-day operations.
Sales Associate / Customer Service
Boost Mobile Youngstown, OH January – May 2025
• Handled cash and credit transactions with accuracy and efficiency while maintaining detailed sales records and customer account updates.
• Activated new mobile devices and guided customers through plan setup, account management, and device upgrades to ensure a smooth onboarding experience.
• Managed daily inventory by tracking stock levels, placing restock orders for accessories and devices, and organizing merchandise on the sales floor. Mixer Operator
Nestle USA Burlington, WI April – July 2024
• Operated high-capacity industrial mixers to produce large batches of cookie dough, adhering to strict production schedules and quality benchmarks.
• Collaborated with quality control and production teams to ensure all products met company specifications and food safety regulations.
• Performed weekly breakdowns and deep cleans of mixing machinery, ensuring compliance with sanitation and safety standards.
Administrative Assistant
Corporate Plumbing, Inc. Wauconda, IL June – September 2023
• Managed all incoming calls and correspondence, directing inquiries to appropriate departments and maintaining a professional front-office presence.
• Coordinated material orders across multiple vendors, verified accuracy of deliveries, and resolved order discrepancies to keep construction projects on schedule.
• Maintained accurate financial records by entering daily timesheets and invoices into QuickBooks, supporting payroll, billing, and job costing activities.
• Partnered with project managers to prepare submittals, conduct pre-bid research, and compile documentation for upcoming jobs and inspection requirements.
• Reviewed plumbing plans and assembled comprehensive bid packages; scheduled site inspections with municipalities and maintained detailed inspection logs.
• Audited and reconciled company credit card statements, processed payments, and filed related documentation.
Intake Coordinator
21st Century Pharmacy Corona, NY November 2015 – December 2018
• Processed incoming prescriptions received via electronic systems, fax, and email, ensuring timely and accurate intake for pharmacy fulfillment.
• Collected and verified patient demographics and insurance details through direct communication with medical offices and patients.
• Submitted and followed up on commercial, workers’ compensation, and no-fault insurance claims using PrimeRx and Emdeon systems.
• Managed high-volume phone and email communications, resolving patient and provider inquiries with professionalism and care.
• Trained and onboarded new team members, providing hands-on instruction in pharmacy systems and workflows to ensure consistent service quality. A self-starting
professional with 10 years
of progressive office,
sales, and accounting
experience within various
industries.
I am open to full-time
office support, clerical,
sales, or customer
service roles.
calendar management data entry email correspondence customer service office support scheduling travel arrangements call handling file organization records management client communication appointment setting report generation proofreading supply ordering time management multitasking spreadsheet maintenance expense tracking meeting coordination receptionist duties task prioritization database updates follow-up calls document preparation office equipment phone etiquette problem solving team support administrative tasks presentation preparation deadline management workflow improvement professional communication invoice processing file maintenance inventory control customer satisfaction order entry attention to detail project assistance vendor coordination clerical support data accuracy information tracking phone support scanning documents email management software proficiency office cleanliness interdepartmental communication greeting visitors note taking answering phones office procedures word processing organization skills task delegation filing systems customer inquiries shipping coordination quick learner client follow-up accuracy adaptability internal communication record keeping process improvement client support administrative support routine correspondence mail distribution appointment reminders Microsoft office data management receptionist coverage travel booking conflict resolution internal support billing assistance quality assurance resource coordination policy adherence meeting planning onboarding support workflow coordination documentation control professional demeanor tech savvy positive attitude phone screening form completion follow-through office supplies help desk record updates service excellence calendar updates office coordination Interpersonal skills Reliability Punctuality Collaboration Basic computer skills Answering phones Flexibility Initiative Willingness to learn Handling confidential information Professionalism Email correspondence Front desk support Positive attitude Fast learner client communication agile methodology waterfall methodology sprint planning milestone tracking performance monitoring change management charts project lifecycle strategic planning problem solving conflict resolution time management team motivation deliverable tracking decision making quality assurance status updates dependency management project kickoff status meetings communication plans project execution budget tracking project forecasting requirements gathering stakeholder alignment process improvement project charters critical thinking team building operational planning schedule management Lydell Jones - Resume Addendum: Job Transitions
Dear Hiring Manager,
Over the past few years, I’ve had the chance to live in a few different places across the country - Newark, NJ; Wauconda, IL; Racine, WI; and Youngstown, OH. While moving around came with its challenges, it also gave me the opportunity to work in different environments and continue doing what I love: helping people and delivering quality service.
In between more traditional roles, I worked as an Instacart Shopper, which allowed me to stay active, earn income, and keep building my skills - especially around time management, communication, and customer satisfaction. No matter where I was living, I always found a way to work hard and stay committed to doing my best. Now that I’ve found my forever home in Chicago as of July 2025, I’m excited to focus on finding a long-term position. I am excited to bring everything I’ve learned to a team that values great work and great people.
Thanks,
Lydell Jones
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