Data Entry Clerk

RACHEL E. YOUNG

Willow Grove, PA *****

215-***-**** – (voice or text)

***********@*****.***

Advanced skills in entire MS office, SalesForce, EPIC, SAGE (crystal reports) SAP PROFESSIONAL EXPERIENCE

GENERAL FLANGE, LLC, Huntingdon Valley, PA April 2023-April 2025 Office Administrator-Assistant to the president, inputting purchase orders into SAGE, sending conformations to customers, processing sales orders and work orders to be produced and shipped accordingly. Ordering material from outside vendors and coordinating freight by weight and dimensions. A/P, A/R, billing and invoicing. Daily end of day balancing in Excel. Ordering office supplies, email motoring and customer follow up. SHS FANCHISE, Warminster, PA September 2020 –April 2023 Business Manager

● Recruiting, interviewing, background checks, orientations, scheduling, collecting timesheets, office management. DERR FLOORING COMPANY, Willow Grove, PA Oct. 2018-July 2020 Credit Analyst

● Accounts Receivable Specialist, in charge of reporting delinquency, collections of aged items.

● Collecting payments via check, ACH, credit card and making deposits via digital check, teller scan.

● Accounts Payable, prepared & sent client/customer statements, bills & invoices.

● Analyzed accounts to discover discrepancies & resolved all variances promptly.

● Account Reconciliation, reviewed all contracts to ensure complete & method of payment valid. ANCHOR ENGINEERED EQUIP Warminster, Nov. 2016 – July 2018 Executive Admin/Office Mgr. to the CEO.

● Customer service coordinator for engineered industrial equipment.

● Manager of front desk and all office related duties.

● Responsible for purchase order entry, acknowledgement, confirmation and follow up.

● Handling incoming calls from customers regarding order issues.

● Liaison between outside sales group and vendors.

● Responsible for bookkeeping, credit card payments, invoicing and keeping track of inventory.

● Expense reports Shipping, receiving and ordering office supplies. U.S. SECURITY ASSOCIATES, Jenkintown, PA, April 2014 – May 2016 Executive Administrative Asst.to CEO.

● Office Manager/Coordinator, shipping & receiving, ordered office supplies.

● Human Resource responsibilities, took applications, drug testing and background checks, front desk manager.

● Greeted all incoming persons and directed them to appropriate department. MERCK PHARMACEUTICAL, Horsham, PA

Customer Service (call center) April 2010- Dec 2013

● Conferred with Merck associates and external customers to provide information about Merck products.

● Identified and Documented Adverse Events from Field Representatives, Physician's, and Consumers.

● Identified and Documented Product Quality Complaints and follow up with prescription replacements.

● Responsible for meeting predetermined metrics, total call handling time, after call work, monitoring scores, Adverse Event Clarification, and Customer Satisfaction Survey Results. EDUCATION – KUTZTOWN UNIVERSITY – BACHELORS DEGREE

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