Customer Service Representative
Resume:
Shani Sankey
Customer Service Representative
Eutaw, AL 35462
**************@*****.***
Professional Summary
• Proven ability to multitask while delivering excellent professional results.
• Received March 2018 Customer Recognition Award for providing great customer service to 10 or more clients in one week from customer surveys and exceeding standard expectations.
• Possess expert interpersonal communication, which allows effective communication, call control, and results driven customer interactions.
Authorized to work in the US for any employer
Work Experience
Merchandiser
The Home Depot-Montgomery, AL
October 2024 to March 2025
• Executed merchandising strategies to optimize product placement and drive sales
• Maintained accurate inventory levels by conducting regular stock checks and reconciling discrepancies
• Managed product rotation and replenishment to ensure freshness and minimize waste
• Assisted in the development of promotional materials such as signage, displays, and product samples
• Performed regular audits of merchandise pricing, ensuring accuracy and consistency across all stores
• Optimized shelf space allocation based on sales velocity data analysis Armed Security Officer (Full-time)
Buford Security Company LLC-Montgomery, AL
June 2024 to September 2024
• Conducted thorough security assessments of premises to identify potential vulnerabilities and implement appropriate measures
• Maintained a vigilant presence and monitored surveillance systems to detect any suspicious activities or breaches in security
• Responded promptly to alarms, emergencies, and incidents, taking immediate action to mitigate risks and maintain order
• Implemented strict access control protocols to regulate entry into restricted areas, preventing unauthorized personnel from gaining access
• Performed regular patrols of designated areas on foot or by vehicle, deterring criminal activity through visible presence
• Maintained accurate records of daily activities including incident reports, shift logs, and visitor logs for documentation purposes
Administrative Assistant
Security Engineers, Inc-Montgomery, AL
November 2023 to March 2024
• Managed and maintained executive calendars, scheduling appointments, meetings, and travel arrangements
• Coordinated and organized company events, including conferences, seminars, and team-building activities
• Maintained office supplies inventory by anticipating needs and placing orders in a timely manner
• Screened phone calls and emails for executives, providing accurate information or redirecting inquiries to appropriate staff members
• Handled sensitive information with utmost confidentiality while maintaining data integrity at all times
• Provided administrative support during board meetings including preparing meeting agendas/ materials, distributing minutes, and following up on action items Customer Service Representative
ASK Telemarketing-Montgomery, AL
January 2022 to February 2023
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
•
Customer Service Representative
Sykes Enterprises, Incorporated-Montgomery, AL
January 2020 to October 2021
• Built rapport with customers through active listening, empathy, and personalized interactions
• Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
• Developed strong problem-solving skills through analyzing complex situations quickly while maintaining composure under pressure
Sprint Financial Customer Service Representative
Convergent-Montgomery, AL
January 2018 to June 2019
• Supported customers by providing helpful information, answering questions, and responding to complaints.
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
• Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
• Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online.
• Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
• Developed strong problem-solving skills through analyzing complex situations quickly while maintaining composure under pressure
Education
High school diploma
Canterbury High School-Montgomery, AL
August 2008 to May 2012
Skills
• Microsoft office (10+ years)
• Security (7 years)
• Data entry (1 year)
• Childcare
• Financial services
• Leadership
• Microsoft Windows Server
• Desktop Support
• Computer skills (3 years)
• Typing (3 years)
• English (10+ years)
• Classroom Experience
• Retail sales (7 years)
• Marketing (2 years)
• Merchandising
• Experience with Children
• Microsoft Office (3 years)
• Cash register
• Stocking
• Retail management
• Sales
• One Call Resolution
• Customer service (10+ years)
• Troubleshooting
• Low Call Resolution
• Typing (10+ years)
• Cleaning
• Organizational skills (5 years)
• Telemarketing (5 years)
• Pricing
• Help Desk
• Communication skills
• Windows (10+ years)
• Time management
• Phone etiquette (2 years)
• Management
Certifications and Licenses
Security Guard
Driver's License
Contact this candidate