Customer Support Account Management
Resume:
BH
Beverlyn Harris
Professional Summary
Dynamic and results-oriented professional with extensive experience at TTEC, specializing in customer support and dispute resolution. Excelled in managing complex account issues, enhancing customer satisfaction through expert account management and client education. Demonstrated proficiency in transaction processing and a proven ability to handle complaints effectively, ensuring compliant and efficient financial transactions.
Work History
TTEC - Member Service Representative
Atlanta, GA
04/2022 - 07/2025
ContiuumGlobal - Customer Care Representative
Henderson NC
09/2021 - 04/2022
Assisted members with correcting account, service, and system issues by educating them on required forms and technical processes.
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Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
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Assisted members with account management, including updating personal information and setting up automated payments.
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Verified customer identification and documentation for compliant transactions.
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Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
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● Responded proactively and positively to rapid change. Helped 45+calls of customers every day with a positive attitude and focus on customer satisfaction.
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Logged call information and solutions provided into the internal database.
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Helped 45+calls of customers every day with a positive attitude and focus on customer satisfaction.
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Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
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Skills
● Transaction processing
● Client education
● Customer support
● Banking
● Document processing
● Complaint handling
● Account management
● Dispute resolution
● Issue resolution
● Member account management
● Financial transactions
Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
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Navigated multiple computer systems and applications to find information.
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Streamlined call response times for improved customer experience through effective communication techniques.
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Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
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