Medical Receptionist Assistant
Resume:
Noreli Ortiz
Bridgeport, TX *****
***********@*****.***
Professional Summary
Seeking Bilingual Medical Receptionist or Medical Assistant position full time that offers both personal and professional growth with a company where my skills and experience will be an asset to the business and provide excellent patient care while furthering my knowledge and abilities in the process. Work Experience
Medical Receptionist
Cook Children's Health Care System-Fort Worth, TX
August 2024 to Present
• answer the telephone in a courteous and professional manner
• receive and convey messages in writing, verbally and electronically
• liaise with patients and their families in a compassionate manner
• liaise with GPs, other health professionals and their staff
• make appointments
• scan and file documents
• prepare documents for mail out
• open, stamp and distribute incoming mail
• type documents as required, with a high level of accuracy
• monitor stationery and/or clinical supplie
and place orders as required or directed, maintaining a working supply at all times
• book and organise staff and/or doctors’ meetings as directed
• participate in ongoing professional development
• contribute equitably to maintaining the cleanliness of the practice
• maintain practice dress standards
• handle cash, EFTPOS and other payments and adhere to practice billing policy
• ensure the practice building and rooms are clean, tidy and accessible
• perform other administrative duties as directed by the Practice Manager or Principal Doctor/s. Surgery Scheduler
TDDC/Gastroenterology Associates-Denton, TX
March 2023 to February 2024
schedules surgical procedures and assures that all of the appropriate clinical and insurance coding information is collected for the surgery schedule. receive requests to schedule procedures from physician offices and schedules the procedure according to established
guidelines.
Scheduler provides accurate information so that all departments may view daily, and maintains open communication with hospital departments and physician offices regarding schedule changes.
Scheduled surgery procedures using G-G-gASTO
Answer the phones in a professional and courteous manner Completed post-op data entry in a timely and accurate manner Completed bi-monthly statistical reports per established timeline and format Posts surgical charges on a daily basis per established guidelines Completed daily surgical schedule and distributes as appropriate Produced and distributed daily surgical log
Completed departmental filing
Sort and distributed incoming and outgoing mail
Assured appropriate coordination with other hospital departments when special surgical needs Go over prep medication with patients
Send medication to the pharmacy
File records
Schedule follow ups
Collect balances
Verify insurance and insure providers were contracted with the patients insurance Medical Assistant/Front Desk Reception
Arthritis & Rheumatology Specialists-Decatur, TX
August 2021 to December 2021
Open clinic, make sure lobby is clean and sanitized for patients, check in patients, collect any copays, deductibles or balances due at time of service, make sure all demographics are correct for the patient being checked in, scan in patients ID and insurance cards to the patients chart, verify patients insurance and make sure that the doctor does take the insurance, verify all benefits on the phone or online depending on patients insurance, balance cash drawer, schedule and reschedule patients, confirm patient appointments or cancel appointments upon patient request, request medical records, make sure that referrals (if needed by the insurance) are obtained and stored in patients chart, if authorization is needed for patient to be seen obtain the auth from the referring MDs as needed. Call patients who were “no shows” to reschedule, Confirm appointments and ensure referrals are in place prior to appointments. Log all delivered medications into medication log and call patient for med pick up, Work on medication prior authorizations via phone or prior auth website. Take patients’ blood pressure, height and weight log into patients’ chart and ensure all correct vitals are displaying for the doctor. Administer injections per doctor’s orders, assist doctor in-office procedures. Medical Receptionist
Wise Health Clinics Wise Pediatrics-Decatur, TX
March 2019 to May 2021
Provide secretarial support for the medical office, including patient scheduling for sick appointment, well child visits or procedural appointment, make sure all insurance pre-certification and verifications are ready for the next business day, make well child packets for patients coming in for well child visits, make update packets to give to patients to be filled out according to the new year and also make sure all consents within the update are initialed and signed. Work out of mede-analytics to put in patient notes and collect copays, deductibles, balances, scan cash receipts to patients chart, scan in insurance and id to patient chart, and confidential records, request medical records at physician and patient discretion from other medical offices, answer patient inquiries, transfer phone calls to correct department, scan in patient paperwork to correct patients chart, review incoming orders for the doctor to sign and fax back, make sure correct codes are on the order once signed, keep lobby area clean and disinfected, check in patients for their appointments, review the chart for patient being checked in to make sure nothing is missing such as updates, consents, insurance, id, verify correct guarantor is entered to patients chart, review work emails from manager if anything needs to be corrected to a patient’s medical record, attend continuing education courses at the request of the manager/director Shift Leader/Receptionist
Wise Family Practice Urgent Care-Decatur, TX
August 2017 to March 2019
Greet patients, Answer phones, schedule appointments, confirm appointments, open lobby, close lobby, check for balances and collect all copays and balances or deductibles at time of service, check in patients in advanced MD, check out patients, collect money and balance money at end of shift, scan in paperwork to correct patients chart such as prescriptions or referrals from provider, Count all patient charts and match them to the correct superbill, verify all insurances for the next day including workers compensation paperwork, preparing workers compensation paperwork in a timely manner so that all work comp ins are entered correctly, answered patient inquiries regarding referrals, medical records, workers compensation and prescriptions. Make sure lobby is clean and neat Account Manager for Dr. Childers North Central Foot&Ankle North Central Tx Ortho & Sports Medicine-Decatur, TX October 2015 to July 2017
Responsible for the management of vionic shoe sales and keeping track of vionic shoe sales on spread sheet for doctors’ use, scheduled lunches for the doctor with pharmaceutical reps and other companies, managed all patient accounts from billing to insurance and payments, entered payments, adjusted payments
Scheduled all appointments for the doctor, post ops, pre ops, surgery, procedure appointments entered insurance into patient’s chart and verified if patient’s insurance was in-network In charge of collecting all the money for the doctor and entering it into correct patients account at the end of the week, complete end of week financial totals and turn into office manager with all documentation of cash, checks and money orders, scan all paperwork from office into patients charts and uploaded in to correct patient’s chart
Renamed medical paperwork for office use, accountable for all referrals being sent into the office for the doctor, responsible for calling patient back and setting up appointments. Receptionist/Medical Assistant
Dr. Camero’s Office-Bridgeport, TX
October 2012 to September 2015
Perform the tasks of greeting patients and scheduling appointments, Responsible in taking prescription refill messages, filing medical reports and insurance forms, pulling patient charts, completing insurance and other forms for office use,
Proper coding of diagnoses and procedures, opening the office in the morning, and maintaining the receptionist area. Create spreadsheets for the doctor, manage data and create documents on computers using desktop publishing programs and digital graphics. (Microsoft Excel, Word, Publisher) faxed doctors’ orders with correct coding for procedure, lab, sonograms to be performed for patient, Collect and deposit fees according to protocols, to prepare and balance daily financial registers and to submit all forms and fees to the accounts department. Make sure patients’ charts were up to date for the next business day, Medical Front Office/Medical Assistant/Float/Externship Family Clinic-Bridgeport, TX
February 2011 to October 2012
Answered all incoming calls and handled caller’s inquiries, transferred calls to correct line such as nurse or referral coordinator or billing, Verify insurance, transfer medical records, schedule patients, enter patient information, Show patients to examination rooms and prepare them for the physician, Interview patients to obtain medical information and measure their vital signs, weight, and height, Record patients' medical history, vital statistics and information such as test results in EMR Prepare and administer medications as directed by the physician. Collect lab draws as ordered by the physician, verify patients’ chart is correct and up to date and ready for physician.
Education
Diploma in Certified Medical Assistant
Westwood College - Fort Worth, TX
March 2010 to March 2011
Diploma
Bridgeport High School - Bridgeport, TX
May 2009
Skills
• Medical receptionist
• Medical records
• HIPAA
• Organizational skills
• QuickBooks
• Typing
• Data entry
• Microsoft Excel
• Microsoft Office
• Front desk
• Customer service
• Medical terminology
• Medical Scheduling
• Post-operative care
• Computer skills
• Communication skills
• Negotiation
• Cash handling
• EMR systems
• Data collection
• Experience with children
• Working with people with developmental disabilities
• Working with people with autism
• Childcare
• Pediatrics
• Vital signs
• Bilingual
• Spanish
• Warehouse experience
• Assembly
• Factory
• Manufacturing
• Hand tools
• Quality control
• Statistics
• Account management
• Documentation review
• Insurance Verification
• EHR systems
• Shipping & receiving
Certifications and Licenses
Certified Medical Assistant
Driver's License
Certified Medication Technician
CCMA Certification
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