Human Resources Office Manager

YOLANDA GALLIEN

Los Angeles, CA 323-***-**** ️ ********@*********.***

PROFESSIONAL SUMMARY

Results-driven Office Manager with a strong background in human resources, financial management, and office administration. Adept at leading teams, streamlining operations, and enhancing efficiency in fast-paced environments. Recognized for strong leadership, problem-solving, and organizational skills, with expertise in compliance, vendor relations, and customer service. A hands-on professional who has gained extensive knowledge through real-world experience, excelling in team leadership, financial oversight, and office operations.

AREAS OF EXPERTISE

Office Administration & Operations Management

HR Operations & Workforce Administration

Vendor & Supplier Management

Compliance & Policy Implementation

Team Leadership & Staff Development

Accounts Payable & Accounts Receivable

QuickBooks, Microsoft Office Suite & CRM Software

Customer Service & Client Relations

PROFESSIONAL EXPERIENCE

Superior Document Services

Office Manager Human Resources & Accounting Specialist 2004 – Present

• Lead and supervise a team of 16 employees, providing training, mentorship, and performance evaluations to ensure productivity and professional development.

• Managed vendor and supplier relationships, overseeing contract negotiations, procurement, and inventory management to optimize cost efficiency.

• Oversaw financial operations, including Accounts Payable, Accounts Receivable, and monthly bank reconciliations, ensuring accuracy and compliance with company policies.

• Developed and enforced company policies and procedures, ensuring regulatory compliance and operational consistency across departments.

• Maintained employee records, overseeing onboarding, benefits administration, and compliance tracking for a workforce of 16 employees.

• Coordinated scheduling and logistics for high-level meetings, interviews, and executive engagements, ensuring seamless operations.

• Maintained confidential financial documents, processing payroll and managing expense reports with 100% accuracy.

• Effectively prioritized and multitasked in a fast-paced environment, ensuring deadlines were met while maintaining high-quality standards.

• Liaised with department heads to enhance operational workflows, resulting in increased productivity.

Uniscribe

Customer Sales Representative 2001 – 2003

• Managed a portfolio of 200 clients, addressing customer inquiries and providing tailored solutions to drive customer retention.

• Assisted in accounts payable and accounts receivable tasks, ensuring accurate invoice processing and timely payments.

• Maintained financial records and bookkeeping to support accounting operations and ensure compliance with company policies.

• Handled administrative duties, including document management, data entry, and report preparation to support office operations.

• Consistently exceeded sales and service targets, contributing to overall company growth.

• Recognized for exceptional multitasking skills, effectively handling a high volume of customer interactions daily.

ADDITIONAL EXPERIENCE & ACHIEVEMENTS

Real-world expertise in HR administration, financial management, and office leadership.

Volunteer Youth Football Worker – Coordinated team logistics, fundraising, and mentorship programs.

Recognized for outstanding customer service and ability to improve office efficiency.

References available upon request.

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