Customer Service Associate
Resume:
< Phone
Tony-Hickman-Customer Servi... » Done
&) 1 of 3 ’5 KATY FREEWAY #121, HOUSTON, UNITED STATES, 77079 *
*************@*****.*** »* 832-***-****
TONY HICKMAN
Customer Service Associate
PROFESSIONAL SUMMARY
Dedicated and Adaptable professional seeking a career in the Customer Service field where I can contribute to company success,
deliver excellent service, and continue to develop professional skills.
Professional Summary
Versatile professional with experience in customer service, security operations, shipping coordination, and facility management.
Skilled in customer engagement, logistics coordination, and conflict resolution. Known for reliability, adaptability, and strong
interpersonal skills.
Key Skills
Customer Service & Client Relations
Security Monitoring & Personnel Coordination
Shipping & Logistics Management
Problem- Solving & Conflict Resolution
Membership Sales & Client Engagement
EMPLOYMENT HISTORY
CUSTOMER SERVICE REPRESENTATIVE Jan 2011 - May 2015
24hour Fitness Houston
# Provided exceptional customer service, fostering a welcoming atmosphere that encouraged member retention and community
engagement.
# Resolved member inquiries efficiently, leading to noticeable improvements in satisfaction ratings and reduced complaint
escalation.
4 Collaborated with fitness instructors to develop tailored wellness programs, enhancing member experience and driving
participation rates.
# Monitored service metrics and member feedback, identifying trends that informed service enhancements and operational
adjustments.
# Actively participated in team meetings, sharing insights and ideas that contributed to a positive workplace culture.
# Cultivated strong relationships with members, enhancing community ties and fostering a supportive environment that
boosted retention.
VEHICLE SHIPPING COORDINATOR May 2021 - May 2025
Vroom Houston
4 Coordinated shipping schedules to ensure timely deliveries, resulting in enhanced customer satisfaction and reduced
complaints.
4 Maintained accurate inventory records and executed regular audits, leading to improved stock management and minimized
discrepancies.
# Fostered communication between logistics and sales teams, streamlining order processing and significantly improving
fulfillment times.
4 Analyzed shipping data to identify trends, implementing strategic changes that drove measurable improvements in efficiency.
4 Orchestrated cross-departmental meetings to enhance communication, resulting in a more cohesive workflow and timely
project completions
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