Accounts Receivable Payable
Resume:
Lorena Jackson
Dallas, TX *****
**********@*****.***
Professional Summary
Over twenty years’ experience in Customer Service, ten years in accounts receivable and five years in accounts payable. Demonstrate abilities in conversions, testing/programming in Credit Card terminals, administration, creating standard operations manual, inventory and budgeting. Capable of communication within all levels of an organization. Willing to relocate to: Monroe, LA
Authorized to work in the US for any employer
Work Experience
Operations Team Lead
Bank of America
June 2016 to Present
· Responsible for the development, implementation, and maintenance of procedures.
· Coordinate training for, and implementation of new products and services.
· Provide communication for system updates/enhancements and operational changes.
· Provides ad hoc developmental or remedial training to all employees as required.
· Support the research and resolution of complex transactions and/or escalated cases from business partners.
· Perform daily, weekly, or monthly reporting metrics as required.
· Identify and resolve issues proactively, understand and manage key operational and compliance risks, embed risk management into daily activities.
· Responsible for captured card processing which intel’s recording, tracking, and balancing incoming captured cards.
· Perform appropriate disposition of request based on related policy and procedure.
· Preform daily receipt and content –validation of BCRC and ATM packages delivered via UPS from Financial Centers and ATM vendors.
· Responsible for backing up functions if Lead/Manager is out which ensures the function is completed daily.
Assistant Store Manager
One Quick Stop
June 2009 to January 2018
· Certified in state stage II development maintaining records for annual inspections.
· Responsible for maintaining employee records, payroll, and schedules.
· Maintained relationships with various vendors which included Dr. Pepper, Andrews, republic, and Glazers.
· Assisted General Manager in budgeting and maintaining store inventory.
· Managed and updated Gilbarco system.
Accounts Receivable
G-Tech
December 2008 to June 2009
· Was assigned to Bimbo Foods, Inc. as an Accounts Receivable Clerk
· Provided accurate records of checks posted to Solomon accounting system.
· Maintained copies of all checks received.
· Responsible for posting checks to correct invoices. Office Manager
Pilgrim Petroleum Corp.
September 2007 to November 2008
· Responsible for maintaining and updating corporate information with the following:
· Nasdaq, Pinksheets, Cusip, RailRoad Commission of Texas, Secretary of the State of Texas
· Maintained HR records also kept up with employee hours for Paychex.
· Responsible for filing oil production with the RRC of Texas.
· Maintained Quick books for accountant provided quarterly/yearly reports for tax purposes as well as convert to PDF file to post onto Pinksheets.
· Calculated oil revenue to generate invoices.
Education
Dallas SER Office Skills Management-Dallas, TX
January 1997 to December 1997
W.H. Adamson High School-Dallas, TX
January 1994 to December 1994
Skills
• Supervising experience
• Customer relationship management
• Accounts Payable (1 year)
• Assistant manager experience
• Shift management
• Bank Reconciliation (8 years)
• Business management
• Training & development
• Team management
• Succession planning
• Accounts Receivable (1 year)
• Inventory control
• Payroll
• Report writing
• Client services
• General ledger reconciliation
• Call center management
• Quality control (1 year)
• Account management (2 years)
• Banking
• Time management
• Microsoft Outlook
• Telemarketing (1 year)
• Customer service
• Leadership
• Communication skills (10+ years)
• Cash handling (8 years)
• Typing
• Writing skills
• Customer retention
• Staff training
• Office Management
• Delivery driver experience (2 years)
• Microsoft Word
• POS
• Cash register
• Retail sales
• Data entry
• Analysis skills (5 years)
• Conflict management
• Microsoft Excel
• Store management
• Management
• Business development
• Microsoft Office
• Operations management
• Financial management
• Grammar Experience
• Computer skills (10+ years)
• Janitorial experience
• Paychex (3 years)
• Human Resources
• 10 key typing
• Lending
Languages
• English
• Spanish
• Bilingual
Certifications and Licenses
Driver's License
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