Customer Service Social Media

MICHELLE M. CONDE

** **** ******

Wilmington, MA 01887

978-***-**** **********@*****.***

EDUCATION

CURRY COLLEGE Milton, MA

Bachelor of Science in Health Education, Minors in Psychology and Biology WORK EXPERIENCE

2005- Nasty Nonni’s Wine & Spirits

Present Partner

• Manage and oversee human resource operations of the small business

• Maintain and produce content for business’s social media accounts

• Provide exemplary customer service to enhance customers’ experience Saugus, MA

2003- Stoneham Dialysis / Fresenius Kidney Care

2004 Dialysis Technician

• Provided dialysis treatment to patients by obtaining weekly blood samples Stoneham, MA

2002- Cooperative Elder Services, Inc. Burlington, MA 2003 Activities Assistant

• Provided elderly clients with a structured, safe environment

• Planned and implemented programs to keep elderly clients engaged in physical activity, social activity, and current events

• Worked closely with other staff members and nurses to keep updated and informed regarding the well being and health of each client

2000- Perfections Inc., Merle Norman Cosmetics Saugus, MA 2004 Owner / Licensed Nail Technician

• Provided manicures and pedicures in compliance with all state regulations

• Advised clients on the proper colors and skin treatments that were best for their skin

• Provided excellent customer service

2000- Lily Transportation Corp. North Reading, MA

2002 Full Time Administrator

• Responsible for the day-to-day operations of the office o Ordered fuel, office supplies and shop paper materials

• Worked closely with office employees to ensure efficient completion of projects and tasks

• Executed collection calls to the North Reading accounts

• Worked with customers and sales team to resolve any issues

• Upheld excellent customer service

1999- The Bluebirds Framingham, MA

2000 Nanny

• Part-time, awake overnight nanny for premature twins

• Worked closely with the parents to establish and maintain a schedule for the twins in order to allow parents to get a complete night of rest

• Fed, changed, and cared for the twins in a nurturing environment 1998- Tufts Health Plan Watertown, MA

2000 Fee and Reimbursement Analyst

• Worked with providers, hospitals, and facilities on contract/payment issues

• Investigated all claim/payment issues to ensure proper payment in accordance with providers’ contracts

• Communicated daily with supervisors and medical directors to maintain current and accurate knowledge of payments and exceptions that would be made

1997- Tufts Health Plan Watertown, MA

1998 Customer Service Representative

• Provided customer service to callers, members, providers, hospitals, and facilities and addressed their questions and concerns

• Researched claim issues for providers and members

• Worked with supervisors to remediate any escalated issues from members or providers

• Assisted in the training of new team members

ADDITIONAL INFORMATION

Skills Microsoft Office, Multitasking, Organization

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