Customer Service Entry-Level

CHARLES COLE JR.

El Cajon, CA *****

619-***-**** - *********************@*****.***

PROFESSIONAL SUMMARY

Strong leadership well experienced in designing and implementing business plans, procedures and strategies. Skilled at setting comprehensive goals for growth and performance. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. SKILLS

Adaptable and Flexible

Operational Leadership

Balanced Work Ethic

Departmental Coordination

Team Bonding

Sales Growth

Customer Service Standards

Effective Customer Service

People and Culture

WORK HISTORY

11/2020 to Current Chief Operations Officer

A1 Cleaning At Your Service – El Cajon, CA

Met customer service standards and expectations consistently by effectively communicating and actively listening.

Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.

10% Formulated analysis assessments to make informed decisions on proposed projects.

Formulated and executed strategic initiatives to improve product offerings. Over 3 years of experience

Initiated strategy to drive company growth and increase market share and profitability.

Represented organization at industry conferences and events. Established and maintained strong relationships with customers, vendors and strategic partners.

Implemented business development strategies, logo designs and website designs. Represented organization at industry conferences and events 11/2020 to Current Cleaning Professional

A1 Cleaning At Your Service – El Cajon, CA

Confirmed all cleaning tools and equipment were stored properly after use. Provided assistance to other staff members with cleaning of difficult areas. Cleaned walls and ceilings with special reach tools following regular schedule. Ordered and stocked cleaning supplies based on current workload and upcoming jobs.

Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.

Worked alongside other 1 other cleaner to complete jobs in commercial office buildings.

Removed trash, debris and other waste materials from premises Handled equipment, chemicals, and materials properly and with caution Supervised supplies in inventory and submitted reorder requests Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance

Ordered and stocked cleaning supplies based on current workload and upcoming jobs

Emptied waste paper and other trash from premises and moved to appropriate receptacles

Emptied trashcans and transported waste to collection areas Vacuumed and shampooed carpets, upholstery and other fabrics 10/2011 to 11/2020 Auto Detailer

The Final Touch Mobile Detailing – Lemon Grove, CA Applied wax to vehicle exteriors and buffed to brilliant shine. Washed, waxed, and buffed vehicle bodies for professional shine. Restored luster to vehicle interiors, including upholstery and vinyl. Shined vehicle windows and windshields to remove water spots. Maintained car detailing equipment and supplies in optimal condition for daily demands.

Vacuumed interiors of vehicles to remove dirt and debris. Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.

Collected and disposed of trash in vehicle console spaces and under seats. Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.

Applied protective agents, including sealants, to protect surfaces. 09/2011 to 11/2020 CEO

Abandon Records And Slapp House Studio – San Diego, CA Engaged positively with staff and leadership colleagues, soliciting and encouraging feedback and collaborative spirit.

Analyzed and tracked business metrics and made appropriate adjustments to meet supply and demand needs.

Founded performance- and merit-based evaluation system to assess staff performance.

Procured and coordinated new resources to achieve sales targets within optimal timeframes.

Established and maintained strong relationships with customers, vendors and strategic partners.

Represented organization at industry conferences and events. Built productive relationships with industry partners and competitors to support strategic business objectives.

Established foundational processes for business operations. 07/2009 to 09/2011 Security Officer

Staff Pro Inc – San Diego, CA

Patrolled and monitored premises by foot.

Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior. Worked independently and collaboratively to resolve urgent issues to protect lives and property.

Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.

Acted quickly during emergency situations to reduce opportunity for damage and injury.

Regulated vehicle and pedestrian traffic onto building grounds. Issued access cards to authorized personnel to monitor access points. Conducted regular patrols of key areas to spot and control security concerns. Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.

Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

Screened individuals and prevented passage of prohibited articles into restricted areas.

Responded quickly to emergency situations to assess and deflect issues. 12/2002 to 06/2009 Route Service Sales Representative (RSR) Frito-Lay – San Diego, CA

Assisted with sorting and organizing stockroom items. Displayed products properly at customer sites and according to company specifications and policies.

Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.

Developed and implemented promotional strategies to boost sales and customer loyalty.

Represented wide range of products and brands.

Developed strong customer base through efficient and reliable service. Managed product transitions from warehouse to customer site, unloading in alignment with specifications.

Maintained up-to-date knowledge of products and services to address customer inquiries

Operated delivery vehicles safely and efficiently. Maintained records of sales and customer information to support accuracy. Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.

Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.

Maintained positive relationships with customers using good communication and follow-through abilities.

09/2000 to 11/2002 Detail Manager

Caliber Collision – San Diego

Set aggressive targets for employees to drive company success and strengthen motivation.

Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations. Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Oversaw inventory, equipment maintenance and bay cleaning. Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success. Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Defined clear targets and objectives and communicated to other team members. Managed team of 2 personnel focused on providing expert detailing services to all customers.

Coordinated exterior and interior washing of vehicles according to customer wishes.

Established performance goals for employees and provided feedback on methods for reaching those milestones.

Inspected finished work to verify employee compliance with detailing standards. Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Set procedures for protecting vehicle interiors through use of dyes, paints and waxes.

Instructed staff on proper techniques for washing, waxing, cleaning, vacuuming and other tasks.

02/1999 to 11/2002 Small Package Sorter

UPS – San Diego

Upsold postal services like insurance and tracking. Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.

Proved successful working within tight deadlines and a fast-paced environment. Monitored performance of all processing machines to identify and address any operational issues.

Lifted and slid packages weighing up to 50 pounds on conveyor belts to transport items.

Processed incoming and outgoing mail in accordance with postal regulations. Complied with safety, health, and environmental regulations as prescribed by law. Gained strong leadership skills by managing projects from start to finish. Self-motivated, with a strong sense of personal responsibility. Cultivated interpersonal skills by building positive relationships with others. Developed and maintained courteous and effective working relationships. 08/1999 to 08/2000 Telemarketing Sales Representative Dial America – San Diego, CA

Completed daily cold calling and outreach to build sales pipeline. Completed daily and weekly sales reporting using assigned tools. Generated leads and established relationships with potential customers through outbound telephone calls.

Set up appointments with interested customers according to schedule availability. Delivered scripted sales talks to customers reached via manual and automatic dialing systems.

Pitched products and services to potential customers, securing new deals and sales opportunities.

Handled high-volume telemarketing operations with expert use of client management software and computer dialing.

Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.

Followed up with customers to solicit further sales. Answered questions about company offerings with knowledgeable responses about products and services.

Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.

Explained product prices and packages as well as answered questions and addressed concerns of customers.

Negotiated pricing and payment terms with customers when possible to close deals.

Informed current and prospective customers of promotions and new or upgraded products.

Educated customers on product and service benefits, explaining features and answering questions.

07/1999 to 08/2000 Sales Associate

Kragen Auto Parts – San Diego, CA

Prepared merchandise for sales floor by pricing or tagging. Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs. Developed and maintained strong working relationships with professionals within assigned territory.

Kept detailed records of daily activities through online customer database. Attended monthly sales meetings and quarterly sales trainings. Set and achieved company defined sales goals.

Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.

Rotated stock and restocked shelves to maintain product availability and store appearance.

Answered customer questions about sizing, accessories, and merchandise care. Helped customers locate products and checked store system for merchandise at other sites.

Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Managed returns, exchanges and refunds in accordance with store policy. Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

01/1996 to 01/1999 Recreation Leader

Norman Park Senior Center – Chula Vista

Provided feedback and guidance to program participants regarding progress and development.

Provided technical assistance to site leader to help coordinate diverse projects. Scheduled events in recreation facilities and monitored facility conditions. Developed and monitored budgets for recreational activities. Collaborated with other recreation staff in developing new recreational activities. Provided clear instruction to activity and program participants to deliver fun and maintain safety.

Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.

Supervised groups

Conducted training seminars, staff meetings and community meetings Kept games equipment and facilities organized and maintained. Monitored participation in recreational activities to provide assistance to participants.

Assisted in preparing recreational materials and supplies for each activity. 01/1996 to 01/1999 Recreation Leader

City Of Chula Vista Parks And Recreation – Chula Vista Provided feedback and guidance to program participants regarding progress and development.

Provided technical assistance to site leader to help coordinate diverse projects. Scheduled events in recreation facilities and monitored facility conditions. Developed and monitored budgets for recreational activities. Collaborated with other recreation staff in developing new recreational activities. Provided clear instruction to activity and program participants to deliver fun and maintain safety.

Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.

Supervised groups of up to 10 children under age 17 from arrival through departure at end of day.

Liaised with community organizations to promote recreational activities. Conducted training seminars, staff meetings, coaching clinics and community meetings to promote organization and educational opportunities. Kept athletic and games equipment and facilities organized and maintained. Developed positive and productive relationships with kids, parents and staff. Prepared reports for management regarding status and progress of recreational activities.

Maintained inventory of supplies and equipment with established sign-out procedures.

Engaged participants in recreational activities and team-building exercises. Planned, promoted and executed more than 20 events each year. Assisted in preparing recreational materials and supplies for each activity. EDUCATION

06/1996 High School Diploma

Chula Vista Senior High School - Chula Vista, CA

I LOVE RECORDING AND MIXING VOCALS WHEN I HAVE FREE TIME. After a long busy week of work. I like to settled down and create music. Music is apart life very powerful, relaxing, brings people together, it inspires people, expresses our feelings etc.

Contact this candidate