Technical Support Technician
Resume:
Allen Grossman
Contact
Cary, North Carolina 27519
****************@*****.***
Objective
Technical Support Technician with a strong background in IT and network management, specializing in troubleshooting and resolving complex network issues. Proven track record in assisting with multi-rack and cabinet business migrations and addressing network protocol connectivity issues. Eager to leverage expertise in technical support to enhance customer satisfaction and operational efficiency.
Education
Wake Tech Comm College
Cary NC
AAS in Network Management
GPA 3.7
Key Skills
Access layer end node support
Installation and Troubleshooting
Communication
Leadership
Software integration and Ai
Certifications
A+
CCNA
DevNet Associate
Experience
MARCH 2022 – JUNE 2024
Operations Technician TierPoint RTP
Robust background as an Operations Technician at TierPoint. Expertise lies in facility management and creating and maintaining advanced fiber optic networks. Regularly assisted businesses in time sensitive situations such as migration, IPv4/IPv6 addressing, network protocol connectivity issues, server configuration, iDRAC, iLO, along with rapid (SEV0) resolutions ensuring SFP connectivity in critical core instances using ServiceNow.
APRIL 1994 – JUNE 2017
Business Owner the Group Media
Responsible for IT networking, software security, installation and update, configuration of network switches, routers, and NSA's. Experienced in personnel training, client acquisition, marketing, sales, system integration, broadcast audio and video production.
MARCH 1988 – MARCH 1994
Staff Sgt United States Airforce
Aerospace technologies, Flight line launch and recovery, Hydraulic Specialist, Engine Specialist, Dock level Inspection, repair and replace. Expert on F-111F Swing wing Fighter Bomber. Honorably discharged.
References
Available upon request.
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