Product Manager Senior

Mansi Patel

905-***-**** Toronto, ON, Canada ******.*@*****.*** linkedin.com/in/mansipatel08

Objective

Senior Developer & Project Lead with 9 years of experience delivering user-centric applications and leading end-to-end product lifecycles. Leveraging technical expertise and strategic vision in a Product Manager role.

Experience

Senior Developer & Project Lead Ontario Public Service (MPBSDP) Toronto, ON April 2024 – Present

● Led the end-to-end product lifecycle for a critical application module, reducing manual effort by 40%.

● Partnered with stakeholders to define and prioritize a feature roadmap, resulting in Power Platform solutions that cut report generation time from hours to minutes.

● Streamlined CI/CD pipelines across Azure DevOps, GitLab, and Power Platform, achieving 99% deployment success and accelerating release cycles by 35%.

● Drove launch of a new support ticketing system by aligning cross-functional teams, improving customer satisfaction scores and reducing response times.

● Introduced data-driven decision-making by building dashboards and KPIs, enabling leadership to measure product impact and refine roadmap priorities.

Senior Developer Canadian Kennel Club Etobicoke, ON June 2020 – Present

● Directed product enhancement initiatives that led to measurable gains in user satisfaction and operational efficiency by streamlining critical workflows.

● Maintained product reliability for 50+ internal and global users, achieving a consistent 95% first-response resolution rate through proactive automation.

● Deployed custom Dynamics 365 workflows that reduced manual effort by 15%, directly aligning with business priorities.

● Facilitated user feedback sessions to shape product enhancements, leading to higher adoption and reduced training time for internal teams.

● Partnered with vendors to manage third-party integrations, ensuring seamless user experience and alignment with business goals.

Dynamics Developer Sylogist (formerly pavliks.com) Barrie, ON Jan 2017 – Feb 2020

● Built and customized Microsoft Dynamics 365 solutions to streamline workflows and boost user adoption.

● Delivered responsive websites optimized for usability and customer engagement, exceeding strategic KPIs.

● Implemented automated QA processes that reduced critical defects by 80% and ensured high-quality releases.

● Produced actionable finance and marketing analytics via SQL, reducing manual reporting time by 5 hours/day and driving data-informed decisions.

Professional Development & Leadership

● HelloPM – Product Management Bootcamp: June 2025 – Present

Applied product sense fundamentals to a capstone project, leading the process from problem discovery to prototyping. This included competitive analysis and creating a product roadmap for an MVP.

● Mentor at Develop for Good May 2025 – August 2025

Coached and advised student teams on product strategy and prioritization for social impact projects, helping them navigate execution challenges.

Education

Ontario Tech University Oshawa, ON

Bachelor of Science in Computer Science

Georgian College Barrie, ON

Diploma in Computer Programming (Co-op)

Technical Skills

● Product Management & Strategy: Agile (Scrum), Product Lifecycle, Requirements Gathering & User Stories, Stakeholder Management, Product Roadmapping, Prioritization, User Research, Competitive Analysis, Data-Informed Decision Making

● Platforms & Core Technologies: Microsoft Dynamics 365, Power Platform, Azure DevOps, GitLab, Azure CI/CD, SQL,

.NET, Node.js, React.js, JavaScript, HTML/CSS

● Tools & Analytics: Figma, Jira, Miro, Git, Data Analysis, Power BI, SSRS Reporting

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