Customer Service Probation Officer
Resume:
Mary Myrick
Juvenile Probation Officer
Profile
Dynamic Juvenile Probation Officer with over 10 years of comprehensive experience in managing diverse caseloads and facilitating compliance with court orders. Expertise in conducting assessments, providing mentorship, and delivering exceptional support to at-risk youth. Proficient in crisis intervention strategies and effective communication, establishing trust and rapport with clients and colleagues alike. Committed to fostering positive behavioral changes through tailored interventions and ongoing collaboration with community resources. A strong advocate for youth development and rehabilitation, dedicated to ensuring a safe and supportive environment for all.
Employment History
Juvenile Probation Officer at Bell County Juvenile Services January 2025 — July 2025
- Managed 39 juvenile caseloads, ensuring compliance with court orders.
• Conducted home and school visits to monitor behavior and provide support.
• Responded to on-call JSO detention requests, facilitating timely interventions.
• Attended court hearings, documenting progress and outcomes.
• Completed ongoing training to enhance skills in juvenile justice. Teacher at Compass Intervention
January 2013 — July 2025
- Instructed K-12 behavioral students.
• Managed learning environment in teacher's absence.
• Created lesson plans and training outlines.
• Entered grades and student data daily.
• Developed Special Project for classroom engagement. Crisis Counselor at Alliance Health Care
January 2019 — December 2019
- Conduct intake phone calls and assess client needs.
• Input and maintain accurate data records.
• Deliver exceptional customer service to clients.
• Provide patient services and support.
• Process insurance data efficiently.
Milieu Coordinator at Delta Medical Hospital
January 2018 — December 2018
- Provide mental health support and customer service to patients.
• Conduct assessments and evaluate patient care needs.
• Monitor patients every 15 minutes to ensure safety.
• Maintain accurate medical records and flow sheet assessments. Details
****.******@**********.***
as.gov
Skills
Juvenile Justice Management
Crisis Intervention
Client Assessment
Behavioral Support
Mentorship
Effective Communication
Record Keeping
Customer Service
Team Leadership
Youth Advocacy
• Facilitate intake processes for new patients.
HR Administrative at Kelly Services
January 2014 — December 2014
- Deliver customer service via email and phone.
• Accurately input sales returns and file them by state and policy.
• Record vendor information and vouchers with appropriate states.
• Manage accounts payable and accounts receivable postings.
• Process checks and input invoices into spreadsheets. LPN at Carriage Court
January 2014 — December 2014
- Communicate patient care changes to LPN.
• Monitor vital signs and report abnormalities.
• Assist in patient assessments and documentation.
• Administer prescribed medications and treatments.
• Support patient activities of daily living.
Substitute Teacher/Teacher Assistant at Memphis School Systems January 2008 — December 2013
- Delivered instruction and managed classroom in teacher's absence.
• Designed lesson plans and training schedules.
• Entered grades and student data into system daily.
• Created and executed special projects for student engagement.
• Fostered student progress and a positive learning environment. Material Handler/Checker Sorter at Fedex Express
December 1999 — January 2012
- Managed product shipping and receiving processes.
• Ensured safety compliance as Safety Administrator.
• Provided exceptional customer service.
• Operated RF scanner for inventory tracking.
• Assisted in production line breakdown and scaffolding tasks. Account Manager at Rental Center
January 2010 — December 2011
- Ensure accuracy of customer account data and updates.
• Manage debt collection and coordinate delivery/pick-up of merchandise.
• Deliver excellent customer service through daily sales calls and follow-ups.
• Oversee stock levels and inventory management for store merchandise.
• Process consumer applications and maintain daily BOR at 5.9%. Senior Administrative/Supervisor at Technicolor
January 2007 — December 2010
- Led and guided team members, fostering a collaborative environment.
• Conducted meetings, training, and performance evaluations.
• Managed operational planning and execution to meet company requirements.
• Supervised production processes for timely packaging and shipment of goods.
• Ensured adherence to safety standards and provided logistical support.
Supervisor/Tax Specialist at Jackson Hewitt
December 2001 — January 2007
- Trained and developed 8 tax preparers and clerks.
• Ensured accurate completion of tax forms 1040EZ, 1040, and 1040A.
• Reviewed and processed customer data in the computer system.
• Generated daily cash and productivity reports.
• Achieved recognition for preparing 200+ tax documents in 6 months.
Education
MS, Walden University
January 2012
MBA, University of Phoenix
January 2009
BS, Crichton College
January 2007
AAS, Southwest Community College
January 2000
AAS, Shelby State
January 1994
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