Data Entry Customer Service

** * ****** **, **** BEACH, US, ***** • **.********@*****.*** • 516-***-****

RODNEY COLE

PROFESSIONAL SUMMARY

Mature self-starter with excellent communication skills, strong work ethic, reliable, productive and honest. Ability to listen, understand and create customized solutions, Very energetic, enthusiastic professional excelling in challenging and fast paced environments.

EMPLOYMENT HISTORY

DRIVERJan 2025 - Apr 2025

Federal Express CorpGarden City, NY

Ensured timely deliveries by adhering to traffic laws, enhancing customer satisfaction.

Promptly reported vehicle issues, reducing downtime and maintaining service efficiency.

Verified inventory accuracy against shipping documents, ensuring correct deliveries.

Conducted regular vehicle checks, optimizing performance and reliability.

Followed geographic directions effectively, improving delivery routes and efficiency.

DATA ENTRY CLERK / CUSTOMER SERVICE REPRESENTATIVEAug 2015 - Feb 2024

City Practice GroupUniondale, NY

Entered and verified data for accuracy, ensuring seamless database integration.

Resolved customer inquiries and complaints, enhancing satisfaction and retention.

Maintained detailed records of customer interactions, supporting efficient service.

Corrected billing errors, improving accuracy and reducing processing time.

Communicated claim results to customers, fostering transparency and trust.

PURCHASING CLERKApr 2013 - Sep 2014

Access Staffing Agency (Parker Jewish Inst.)Melville, NY

Placed supplier orders, ensuring clear terms and accurate documentation.

Reduced costs by evaluating supplier deals, enhancing savings.

Resolved delivery issues with suppliers, ensuring timely receipt.

Drafted vendor contracts and quotes, maintaining organized records.

HEALTHCARE BILLING SPECIALISTJun 2001 - Jul 2012

Laboratory Corporation of AmericaUniondale, NY

Processed complex claims using medical coding expertise, ensuring accurate and timely settlements.

Utilized medical terminology and software systems to improve claims processing efficiency.

Investigated and resolved claims issues, enhancing customer satisfaction and operational accuracy.

Detected and corrected data entry errors, contributing to improved data integrity.

Collaborated with supervisors to address discrepancies, fostering a culture of continuous improvement.

EDUCATION

BUSINESS OFFICE ADMINISTRATION CERTIFICATEJan 2015 - Jul 2015

Hunter Business SchoolLevittown, NY

Perfect Attendance for 2 semesters

SKILLS

Microsoft Excel (Skillful), Microsoft Word (Skillful), Microsoft Access, Microsoft Outlook (Skillful), Microsoft PowerPoint (Novice), Accounting (Novice), QuickBooks (Novice), Data Entry (Experienced), Medical Terminology (Experienced), ICD-9 (Experienced), CPT Coding (Skillful), Customer Service (Skillful), EDI Software, Keyboarding (Experienced).

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