Health Insurance Service Representative
Resume:
LATASHA
LEVERETT
***************@*****.***
Augusta, GA 30906
Bold Profile
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
PROFESSIONAL SUMMARY
SKILLS
• Inbound Customer Calls
• Financial Transactions
• Job Bidding
• Project Facilitation
• Insurance Recommendation
Health Insurance Industry
Knowledge
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• Health Insurance Sales
• Billing Procedures
• Payment Method
• Customer Care
• Cold Calling
• Customer Experience
• Policy Feature Explanations
• Mozilla Firefox
Butler High School
Augusta, GA • 05/2003
Diploma
EDUCATION
GDCC - Surveyor
Reno, NV • 08/2021 - Current
Cigna - CSR, Sales
Remote • 10/2023 - 12/2023
WORK HISTORY
• Followed scripted questionnaires verbatim to collect research data. Used specified forms to compile, record and code results or data from interviews and surveys.
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Convinced unwilling individuals by using logical, persuasive rebuttals.
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• Explained survey objectives and procedures to interviewees. Elicited comments from individuals surveyed and accurately recorded comments.
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Reviewed collected data obtained from interviews for completeness and accuracy.
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Handled customer inquiries and suggestions courteously and professionally.
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Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
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Participated in team meetings and training sessions to stay informed about product updates and changes.
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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
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Answered customer telephone calls promptly to avoid on-hold wait times.
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• Updated account information to maintain customer records. Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
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Educated clients about health insurance coverage options, benefits and costs.
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Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
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Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
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Sitel - CSR
Augusta, Ga • 04/2005 - 08/2021
Assisted clients with filing and tracking health insurance claims to facilitate swift settlements.
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Handled sensitive personal information discreetly while adhering to strict privacy regulations at all times.
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• Educated clients on insurance policies and procedures.
• Calculated premiums and established payment methods for sales.
• Collected premiums on or before effective date of coverage. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
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Handled customer inquiries and suggestions courteously and professionally.
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• Updated account information to maintain customer records. Boosted customer satisfaction by providing knowledgeable assistance and recommending suitable cellular products.
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Strengthened client relationships through excellent after-sales support, addressing concerns, and resolving issues promptly.
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Achieved sales targets consistently by utilizing effective upselling techniques and product bundling strategies.
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Stayed current on industry trends and new products to offer informed recommendations to customers seeking guidance.
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Maintained accurate records of phone activations daily entered into the CRM database.
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Answered customer questions about products and services, helped locate merchandise, and promoted key items.
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Listened to customer needs and desires to identify and recommend optimal products.
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