Administrative Support Client Service

Jill Ann Harshman

Tucker, GA 678-***-**** **********@*****.***

https://www.linkedin.com/in/jill-harshman-6749a710/

Professional Summary

Seasoned Medical Librarian and Administrative Manager with over 32 years of experience delivering high-volume, high-accuracy research and administrative support in medical, academic, and clinical environments. Seeking a supervisory role based upon proven ability to manage 5,000–10,000 monthly research requests from 150–200 physicians, streamline operations, enhance communication between diverse stakeholders, and implement systems that improve efficiency and reduce costs. Recognized for leadership as Safety Captain (1991–2019), training development, and exceptional client service.

Key Accomplishments

Streamlined medical library operations by implementing efficient cataloging and request tracking systems, improving turnaround time for 5,000–10,000 monthly requests from 150–200 physicians.

Enhanced communication across doctors, administrators, and leadership through meeting facilitation, detailed minute-taking, and follow-up on outcomes to improve efficiency and cost-effectiveness.

Developed and maintained electronic and physical filing systems to support research accessibility and compliance.

Provided ongoing A/V and meeting support for educational sessions, boosting training effectiveness and retention.

Built strong client and stakeholder relationships by delivering accurate, timely, and personalized support.

Initiated scenario-based role play and tabletop simulations to enhance safety training retention.

Core Competencies

Information & Research Management: Ovid, PubMed, EBSCOhost, Dewey Decimal, Cataloging, Inter-library loan systems

Administrative & Project Management: Meeting coordination, Minute-taking, Budget/resource management, Training facilitation

Technology: Microsoft Office Suite, QuickBooks, HIPAA compliance

Interpersonal & Communication Skills: Team collaboration, Stakeholder engagement, Discretion/confidentiality

Professional Experience

Emory University, Atlanta, GA — Senior Medical Librarian, Jun 1995–Mar 2022

Emory University, Atlanta, GA — Library Assistant, Jul 1991–Mar 1995

Research & Information Management

Performed comprehensive research for Fellows and Residents at the Emory Eye Center, assisting physicians and students in locating materials and navigating specialized databases.

Researched and retrieved medical journals and studies, ensuring accuracy and timeliness.

Training & Safety Leadership

Served as Safety Captain from 1991–2019, delivering biweekly 1–2 hour training sessions to doctors, administrators, and staff; implemented training retention evaluation and compliance monitoring.

Designed scenario-based role play and tabletop exercises to strengthen staff readiness.

Administrative & Meeting Support

Coordinated and scheduled meetings, including A/V setup, agenda preparation, and follow-up documentation.

Captured biweekly minutes for doctors' meetings, documenting and recording outcomes, cost-saving measures, and action items.

Education & Credentials

Brenau University — Special Education and Teaching (3 years completed)

Safety Captain Training (1991–2019), Train-the-Trainer Certified

Accolades

Emory University 5th Anniversary Recognition Award, 2001

Emory University 10th Anniversary Recognition Award, 2006

Emory University 15th Anniversary Recognition Award, 2011

Emory University 25th Anniversary Recognition Award, 2016

Emory University 30-Year Anniversary Recognition Award, 2021

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