Admin Asst. Coding. Computer Savy
Resume:
Jada-Ann Graham
**** ** *** ******, ******** Pines, Fl, 33025
*************@*****.***
I am a detail-oriented and highly organized administrative professional with over 4 years of experience in office management, scheduling, customer service, and data entry. Proven ability to streamline office operations, improve efficiency, and ensure smooth communication between teams and clients. Experienced in handling a range of administrative tasks including document management, appointment setting, and vendor coordination. Skilled in Microsoft Office Suite, programming languages, and a variety of office automation tools. Strong communicator with a customer-focused approach. I bring a focus on punctuality, respect, and work ethic to every project. Currently advancing my knowledge in cybersecurity with the goal of becoming an Ethical Hacker, I am dedicated to continuously growing in the tech field. With a multi-disciplinary background, I have successfully led initiatives in policy, procedure, and process improvements to reduce labor costs, boost productivity, and maintain high standards in administrative support.
Key Skills
Scheduling & Appointment Management
Microsoft Word, Excel, Access
Data Entry & Record Organization
Programming (Pascal, C+, JavaScript)
Customer Service & Phone Etiquette
Office Automation & Equipment Management
Vendor Coordination & Inventory Management
Meeting Coordination & Report Preparation
Document Management & File Organization
Time Management & Inventory Management
Work History
Admin Assistant
Hollybrook Golf and Tennis Condominium March 2024 - Current
Oversee all renovation work for units – accepting permits, issuing HOA approvals
Handle day-to-day administrative tasks to support the Operations Manager.
Manage calendars, schedule meetings, and organize travel arrangements for the team.
Draft, edit, and proofread reports, presentations, and other documents.
Prepare and organize reports on the status of operations and projects.
Handle communication, including answering calls, emails, and taking messages.
Assist with the documentation of procedures, policies, and protocols.
Help manage inventory, order supplies, and maintain proper stock levels.
Maintain tracking systems for materials and equipment.
Assist in writing and editing content for press releases, newsletters, social media posts, blogs, and other communication materials.
Help create and maintain content for internal communication, such as memos, emails, and intranet updates.
Ensure consistency in messaging across all communication channels.
Support social media campaigns by creating posts, scheduling content, and engaging with the audience.
Monitor social media platforms for mentions of the organization or key topics.
Track social media metrics to evaluate engagement and suggest improvements.
Respond to media inquiries, providing information or arranging interviews with relevant company representatives.
Help address public concerns, manage crisis communication when necessary, and maintain a positive company image.
Assist in identifying and sourcing potential suppliers and vendors for various goods and services.
Help maintain and update supplier/vendor databases to ensure accurate contact information and terms.
Coordinate with vendors to place orders, confirm availability, and track deliveries.
Build and maintain positive relationships with suppliers, addressing any concerns or issues related to orders or deliveries.
Receptionist
MIS Therapy Dec 2023 – Jan 2024
Schedule, reschedule, and confirm patient appointments, ensuring that therapists’ schedules are efficiently managed.
Maintain an organized calendar for multiple therapists, coordinating availability with patient needs.
Send appointment reminders via phone, email, or text to reduce no-shows and late arrivals.
Process cancellations and assist with emergency appointment scheduling as needed.
Greet patients upon arrival, verify personal and insurance information, and ensure all necessary paperwork is completed.
Handle any insurance-related queries during the check-out process.
Ensure that the check-in/check-out process is smooth and efficient for patients, while maintaining confidentiality.
Organize and maintain patient records, including intake forms, consent forms, and progress notes.
Ensure that all patient information is up-to-date and securely stored in compliance with privacy regulations (e.g., HIPAA in the U.S.).
Assist therapists and other staff with retrieving and updating patient records as needed.
Perform general office tasks such as filing, faxing, scanning, and handling incoming and outgoing mail.
Assist with the preparation of documentation for therapy sessions, including progress reports and treatment plans.
Help maintain inventory and order office supplies, ensuring that the office operates efficiently.
Maintain a clean and welcoming office environment for patients.
Answer phone calls, respond to emails, and handle inquiries from patients, potential patients, and other healthcare professionals.
Provide information about therapy services, appointment availability, and the therapist's qualifications.
Office Assistant
Living Life at Home March 2021 - Aug 2023
●Organized files virtually and physically so that authorized teams' members could update and retrieve them quickly.
●Scheduling in Matrix for the entire Broward County.
●Combed through files, records, and other documents to gather information to respond to requests.
●Handled daily office operations, including equipment maintenance and inventory management.
●Processed incoming communications and routed them efficiently for quick responses.
●Automated office operations managing client correspondence, record tracking and data communications.
●Kept track of inventory and placed orders for office supplies, always looking for the most cost-effective option.
●Sorting mail.
●All new hire, security, and temporary paperwork organized by me.
●All media and public relations inquiries were handled by me.
Office Manager
Badcock Home Furniture & More Dec 2020 – March 2021
●Processed incoming payments and prepared vendor invoices.
●Assisted with all aspects of the meeting, including preparing materials and taking notes.
●Handled client correspondence and kept track of records to keep the office running smoothly.
●Coordinated and maintained an impressive office organization to keep facilities efficient, organized, and professional.
●Managed client correspondence and maintained organized office records and supplies.
Receptionist (Temp)
Evoke Wellness at Miramar Aug 2020 –Dec 2020
●Provided administrative support to staff members in a fast-paced environment.
●Scheduled and confirmed BHT's appointments and meetings.
●Assisting all departments as a point of contact
●Give guests accurate and precise information.
●Make appointments and keep track of them on a calendar.
●I'm in charge of creating and writing system reservations.
●I'm in charge of creating documents and spreadsheets, as well as emailing and assisting with contracts.
●Monitored the premises, screened visitors, updated logs, and issued passes to maintain security.
●Maintain security by adhering to procedures, keeping track of logbooks, and issuing visitor badges.
●I'm in charge of file organization and management.
Office Assistant
Senior Helpers June 2019 – June 2020
●Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.
●Prepared detailed expense reports and capital expenditure requests.
●I'm in charge of incoming and outgoing e-mails.
●Schedule and coordinate meetings, appointments, and travel arrangements for supervisors and managers.
●Opened and properly distributed incoming mail in order to respond to client inquiries more quickly.
References
Mireya - 305-***-****
Julecia Farris – 754-***-****
Beatriz Goygochea - 722-***-****
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