Training and Program Coordinator

Adlan Abdelaziz, MBA, PMP

**** ****** *******, ***********, ** 22151, Mobile: 301-***-****, E-mail: ******@*******.***

Summary

Demonstrated interpersonal skills and the ability to establish and maintain effective working relationships with people in a multicultural, ethnically diverse environment, with sensitivity and respect for diversity. Won the Department of State’s Foreign Service Institute Meritorious Honor Award for exemplifying the highest standards of collegiality and demonstrating outstanding teamwork and collaboration. May 2022

Outstanding technology background with superior computer skills. Won the Department of State’s Foreign Service Institute Certificate of Appreciation for outstanding work and educational information technology

Energetic team player, able to motivate staff for the best results.

Proven track record in the delivery of training, quality, business processes, and project management

Strong knowledge of Learning theory, psychology of learning, and educational psychology; Thorough understanding of computers in education and training techniques

Skills

Planning and organizing, program evaluation, data analysis, educational technology, and project management.

Expert in leveraging ADDIE and Bloom's Taxonomy for training, and Kirkpatrick Model for Training Evaluation.

Experience

Training and Learning Consultant: Department of State’s Foreign Service Institute, Arlington, VA (01/2011 – 09/2025)

• As a Program Assistant in the Consular Training Division, I supported new trainees during onboarding. Researched, compiled, and analyzed program data using Kirkpatrick's training evaluation model. Identified the strengths and weaknesses of course modules by employing quantitative and qualitative methods, providing insights into the program's effectiveness. Used the division's SharePoint site as a learning management system (LMS) for administering exams, documenting, tracking, reporting, and delivering training course materials, ensuring that all uploaded materials are Section 508 compliant. Maintained communication with students throughout their training to ensure they received relevant logistical information.

• As a coach and learning consultant, I planned, scheduled, and provided consultation services for Foreign Service language learners. Collaborated with colleagues to help students identify their strengths, build upon them, and ultimately achieve their language learning goals. Consequently, I received the Department of State's Franklin Award for superior performance in Learning Consultation from January 2012 to December 2016.

• As a business Analyst, I represented the division at the Technology Advisory Group (TAG) to enhance the quality of learning through educational technology. At TAG, we explored trends, conducted research, inspired each other, shared new ideas, and guided students and instructors in effectively integrating educational technology.

• Represented the division at the Advisory Committee on In-Service Professional Advancement. Ensured that the concerns and recommendations of the staff in our division were addressed. Actively advocated for instructors' training, identified essential topics, and helped design and deliver relevant workshops to meet their needs.

• As an instructional designer, I analyzed, designed, created, and field-tested new teaching and study materials. Additionally, I participated in developing multiple e-learning courseware projects, utilizing the Cornerstone OnDemand Create Tool (CSOD) as the Learning Management System (LMS), and various authoring tools.

• Designed and prepared 18 educational summative assessment kits to monitor learners’ progress. These assessments align with level two of Kirkpatrick's four-level evaluation model.

• Reviewed our section's curriculum to ensure strategic alignment with policy-centric and demand-based training.

• Served as a beta tester for the Department of State’s first AI-capable ChatBot.

• Delivered in-person and virtual training (ILT/VILT) using various teaching methodologies and blended learning techniques, including face-to-face interactions, Smart Board, and online platforms such as Zoom, MS Teams, and Webex. This flexibility accommodated diverse learning preferences, enabling learners to progress at their own pace.

Instructional Systems Specialist: University of Maryland Eastern Shore (02/2010 – 04/2010), 10 hours/week.

• Developed and delivered a written training manual on the use of the Sony Soloist and Virtuoso Instructional Control Software.

• Designed, developed, and delivered hands-on technical training to professors and instructors on the Sony Virtuoso Instructional Control Software, utilizing lectures, discussions, activities, and role-playing exercises.

• Provided follow-up technical support to “Virtuoso Instructional Control Software” users through e-mail and phone.

Education

Master of Business Administration, Virginia Tech, 2012 – 2014

Master of Computer Science, University of Maryland Eastern Shore, 1997 - 1999

Licenses & certifications

Project Management Professional (PMP), Cert. # 1860909, 6 October 2015 – 6 October 2027

Kirkpatrick Four Levels of Training Evaluation Certification Program, 2016

Honors & awards

• Department of State, Meritorious Honor Award for exemplifying the highest standards of collegiality and demonstrating outstanding teamwork and collaboration, 2021.

• Department of State, Meritorious Honor Award for sustained excellence in teaching and exemplary professionalism in 2019.

• Department of State, Franklin Award for superior performance in Learning Consultation, 2012 - 2016.

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