Customer Service General Manager

Kevin G. Carpin

Myrtle Beach, SC ***** **********@*****.*** 814-***-****

Professional Summary

Experienced and results-driven operations and hospitality leader with over a decade of success managing high-volume restaurants, golf clubs, and multi-unit food and beverage businesses. Proven ability to drive profitability, improve operational efficiency, and elevate guest experiences. Expertise in team leadership, vendor negotiation, P&L oversight, and strategic planning. Adept at building strong customer relationships and leading cross-functional teams to consistently exceed goals.

Core Competencies

- Hospitality Operations

- P&L Management

- Team Building & Staff Training

- Food & Beverage Management

- Inventory & Cost Control

- Vendor Sourcing & Contracting

- Customer Service Excellence

- Scheduling & Labor Management

Professional Experience

Sales / Customer Service

Westgate Resorts – Myrtle Beach, SC — March 2025 – Present

Greet and assist guests, delivering personalized hospitality service.

Present resort program benefits and tailor offers to meet individual guest needs.

Successfully guide prospective members through the ownership process.

General Manager

Philipsburg Elks & Country Club – Philipsburg, PA — Dec 2018 – Sept 2024

Directed daily operations of the restaurant, bar, catering services, and golf outings.

Hired, trained, and managed staff, while building a collaborative team environment.

Negotiated contracts with vendors for food, beverages, maintenance, and entertainment.

Consistently produced positive profit and loss outcomes through effective budgeting and cost controls.

Mentored junior managers and led professional development initiatives.

Food & Beverage Director

Snappy’s Convenience Stores – Philipsburg, PA — Aug 2016 – Sept 2018

Launched a new food and beverage concept across multiple store locations.

Designed kitchen, preparation, and retail layouts including beer, wine, and coffee bar areas.

Selected vendors and equipment, managed purchasing, and developed training manuals.

Managed product costing, menu development, and inventory systems.

Assistant & General Manager

Kildare’s Irish Pub / Doc Magrogan’s Oyster House – State College, PA / Sea Isle, NJ — Oct 2011 – July 2016

Oversaw operations of busy restaurant, bar, and bottle shop locations.

Handled hiring, training, marketing campaigns, and social media strategy.

Maintained strict cost and inventory control while enhancing service quality.

Played a key role in the successful opening of a new restaurant location.

Sales Representative

Douglas Drill Service – Philipsburg, PA — Jan 2008 – Dec 2010

Built and managed a new sales territory through relationship-building and product education.

Delivered strong customer service to retain and grow client accounts.

Employment Break

— Oct 2024 – March 2025

Personal relocation and consulting work during move to South Carolina.

Education

Bachelor of Arts, University of Pittsburgh

Certifications

- Serve Safe

- RAMP

References

Available upon request

Contact this candidate