Information Technology Field Service

Judith Hunt

**** ********* ***** • Flint Michigan 48507 810-***-**** ********@*********.***

Information Technology Professional

PROFESSIONAL SUMMARY

Information Technology Professional with a mix of technical skills such as: Managing desktops, laptops, networks, and printers. Experienced in server administration, Active Directory, print queues, mobile device support, DHCP, PowerShell, Networking tools, and SCCM.

PROFESSIONAL EXPERIENCE

Field Service Technician 07/ 2001 -08/2003

Tek Systems, Southfield, Michigan

•Provided LAN administration support, maintained computer equipment, and handled network troubleshooting.

•Diagnosed and resolved network issues, minimizing downtime.

Maintained computer equipment, enhancing operational efficiency

Senior Field Service Technician 08/ 2003 - 03/ 2025

DTE Energy

•Facilitated support for multiple service centers, effectively managing laptops and desktops. Demonstrated expertise in server administration, Active Directory, print queues, mobile device support, DHCP, PowerShell, networking tools, and SCCM.

•Executed troubleshooting of hardware and software issues utilizing the Service Now ticketing system

•Held various positions including Senior Technician with the VMIS Team and LAN

Administrator, supporting multiple service centers and managing laptops and desktops

SKILLS

•LAN administration

•Active Directory

•Mobile device & desktop support

•Quality Control Methodologies

•Customer Service

EDUCATION & CERTIFICATIONS

ITT Technical Institute, Fort Wayne, IN Associate's in Electronic Engineering

Computer Network Engineering Certificate

CompTIA+ Certificate

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