Customer Service Health Aide
Resume:
Shaleena Randolph
Security Professional
**** **** **** ***, **********, US, 44505
*************@*****.***
I, Shaleena Randolph have dedicated and versatile professional with over three years of diverse experience in fast food, healthcare, and security. Proven ability to maintain high standards of customer service and engage effectively with diverse populations. Skilled in providing compassionate care as a House Health Aide, ensuring the well-being and comfort of clients while adhering to established protocols. Demonstrated vigilance and attention to detail in security roles, contributing to safe and secure environments. Strong communication and interpersonal skills, with a commitment to teamwork and a focus on delivering positive outcomes. Eager to leverage my multifaceted background to contribute to dynamic and fast-paced environments. I’ve consistently recognized as an Honor Roll student throughout my academic career. I’ve participated in honors classes, demonstrating a strong commitment to my education and a pursuit of challenging coursework. I’ve also competed as an athlete in various sports, earning multiple medals in competitive events, including first and second place finishes.
Employment history
Cashier, Little Giants
Farmers Market, Apr
2023 - Sep 2023
Riverdale, Georgia
Team Member-Cashier,
Zaxbys, Jun 2022 - Apr
2023
Atlanta, GA
Specialized Senior
Care, Aug 2023 - Sep
2024
Youngstown, OH
Security Professional,
Intercon Security, Oct
2024 - Present
Lordstown, Oh
Education
East High School,
Youngstown, OH, Aug 2023 -
May 2024
Diploma
Graduated with honors, always been very punctual. I was also the captain of my track and field team, so I’m very reliable and you can count me to always be there. Courses
CPR / AED / First-Aid, Oct 2021
National CPR Foundation
Greeted and assisted customers, enhancing satisfaction and loyalty. Processed transactions swiftly, improving checkout efficiency. Resolved complaints, boosting service quality and customer trust. Maintained transaction accuracy, ensuring financial compliance. Kept checkout areas clean, promoting a welcoming environment. Handled cash transactions with accuracy, enhancing checkout efficiency and customer satisfaction.
Resolved customer complaints promptly, improving service quality and retention. Prepared and served food orders, ensuring adherence to food safety standards. Maintained cleanliness and organization, contributing to a safe and welcoming environment.
Coordinate care plans, enhancing patient outcomes with tailored senior care strategies. Implement patient feedback systems, achieving measurable improvements in satisfaction. Lead a team of caregivers, fostering a collaborative environment for optimal care delivery. Ensure site safety, resolving incidents promptly, enhancing team coordination. Monitor security systems, achieving reduced unauthorized access. Conduct regular patrols, maintaining high vigilance and threat deterrence. Collaborate with law enforcement, improving emergency response times. Fostered a secure environment through vigilant monitoring, ensuring safety and peace of mind for clients and staff.
Implemented advanced surveillance systems, leading to a noticeable reduction in security incidents and enhanced client trust.
Courses
IS-00100.c Introduction to Incident Command System, Nov 2021 Emergency Management Institute - FEMA
IS-00200.c Basic Incident Command System for Initial Response, Dec 2021 Emergency Management Institute - FEMA
IS-00700.b National Incident Management System, Dec 2021 Emergency Management Institute - FEMA
IS-00800.b National Response Framework, Dec 2021
Emergency Management Institute - FEMA
Skills
Customer Service Communication Interpersonal Time Management Computer Skills Leadership Cash Handling Food Preparation Team player Punctual Problem Solving Safety Awareness Time Efficiency
Languages
English
Additional information
Straight A’s Honor roll Monthly Recognition Honor Roll 2021 - 2022 Straight A’s Honor Roll Monthly Recognition Honor Roll 2022- 2023 Straight A honor Roll Monthly Recognition Honor Roll 2023- 2024 References
Tonna Carter
Ethan Randolph
Intercon
*******@**********.***, 330-***-****
Intercon Security
*********@**********.***, 330-***-****
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