Human Resources Officer

ZANDILE MPANZA

** ***** ****** ******, ********* Estate, Drumrock Extension 2, Mbombela, 1201 082-***-**** *******.******@*****.***

Personal Statement

An accomplished leader with natural integrity who strives when part of a successful and productive team. Experienced HR Generalist with 16 years of success in full-cycle recruitment, new-employee onboarding, payroll processing, remuneration and benefits administration, employee relations, and training and development. Skilled in leveraging HRIS systems to optimise efficiency and ensure compliance. As the former head of HR at South African Water Works Utilities T/A Silulumanzi, I led initiatives to establish the company's training and development academy and implemented the Paterson Job Grading system. I also led initiatives to implement a new remuneration structure, resulting in improved employer-employee relations, increased employee productivity, and the company achieving its set income targets. Skills

Soft Skills

● Communication skills

● Interpersonal skills

● Management skills

● Leadership skills

● Problem-solving skills

● Conflict resolution

● Coaching and mentoring skills

● Change Management skills

● Facilitation skills

● Time management skills

● Negotiation skills

● HR report writing skills

● Cultural sensitivity skills

Technical Skills

● HR Technology and Systems

- Payroll Systems

- HR Information Systems

● Data analysis and Reporting

- Data Interpretation

- HR Reporting

● Legal Compliance and Risk Management

- Employment Laws

- Compliance Management

• Other Essential Technical Skills

- Microsoft Packages

- Video Conferencing software

- Project Management

- Technical Writing

Achievements

• Leading the registration of the Silulumanzi Centre as an Academy by EWSeta

• Spearheading the implementation of the Paterson Job Grading System and Salary Benchmarking

• Coordinating the Silulumanzi cultural survey project and facilitating the implementation of the cultural change program

• Improving relations between management, employees, and labour unions

• Achieving no employee strikes during my tenure as Head of HR

• Successfully winning all cases referred to the CCMA during my tenure as Head of HR

• Demonstrating effective conflict resolution skills

• Increasing employees' retention rates

Education

Qualification Currently Studying: Postgraduate Diploma in Business Administration Institution Name: Witwatersrand University – Johannesburg Modules Completed: Modules Outstanding:

- Marketing - Strategy

- Entrepreneurship - Business Law

- People Management including Labour - Introduction to Finance

- Digital Business - Essential Business Skills

- Project Management - Management and Financial Accounting

- International Business and Economics

Qualification Obtained: Master of Laws (Labour)

Institution Name: Witwatersrand University - Johannesburg Modules Completed:

- Individual Labour Law

- Collective Labour Law

- Research Methodology

- Human Rights and the Marketplace

- Access to Information and Privacy

Qualification Obtained: Certificate in Employee Wellness Institution Name: University of South Africa – Pretoria Topics Completed:

The course is divided into three parts:

- Part One Introduces Basic Concepts (Competent human being, Optimal functioning, wellness, and the importance of a balanced lifestyle)

- Part Two focuses on Stress, Burnout, and factors that negatively affect employee wellness

- Part Three examines alternative ways of handling everyday stressors, how to view and perceive optimal functioning, and how to improve your personal well-being, both at work and in your private life. Qualification Obtained: Certificate in Industrial and Organisational Psychology Institution Name: University of South Africa – Pretoria Topics Completed:

- Research in Industrial and Organisational Psychology, Personnel Psychology, Organisational Psychology, Ergonomics, and Consumer Psychology.

- Psychology as a field of study, a science and a profession, Research methodology in psychology, The biological basis of human behaviour, Sensation and perception, Learning Human memory, cognition and intelligence, Motivation and emotion, Development of human behaviour, Personality, Aspects of psychological health and adjustment, and the Nature of people interaction.

- Understanding and managing individuals, Fundamentals of group behaviour, Teams in the workplace, and Contemporary issues in teams.

- Job and organisational design, Organisational culture Leadership, Managing change and organisation development.

Qualification Obtained: Bachelor of Social Science Honours in Industrial Relations Institution Name: University of KwaZulu-Natal - Durban Modules:

- Labour Relations

- International Labour Relations

- Human Resources

Qualification Obtained: Bachelor of Social Science Honours in Sociology Institution Name: University of KwaZulu-Natal - Pietermaritzburg Modules:

- Gender Studies

- Human Resources

Qualification Obtained: Bachelor of Social Science Institution Name: University of KwaZulu-Natal – Pietermaritzburg Majors: Sociology and Psychology

Work Experience

Position – Human Resources Manager 12/2023 – 03/2025 Company – White River Manor, South Africa

Responsibilities:

● Handling recruitment and selection processes

● Drafting HR correspondence and contracts

● Drafting and updating job descriptions

● Conducting onboarding of new employees

● Updating organisational charts and records

● Facilitating training and development initiatives

● Developing HR policies and procedures and enforcing them

● Coordinating and partaking in the performance evaluation

● Ensuring compliance with labour laws

● Addressing HR queries

● Conducting departmental audits

● Summarise your experience with three to five punchy bullet points for each job listing. If you lack professional experience, keep this section simple (job title, organisation, and location of organisation for each entry), and add more detail to other sections (e.g., core qualifications, teaching, or research experience). Position – Senior HR Manager 04/2010 – 11/2022

Company – South African Water Works Utilities t/a Silulumanzi, South Africa Responsibilities:

• Managing Payroll, Remuneration, Wellness, Employee Relations, Training, Recruitment, and Change Management

• Compiling and presenting HR monthly, quarterly, and annual reports to the EXCO

• Administration of various HR plans and procedures

• Developing HR policies and procedures and enforcing them

• Update policies based on current HR practices

• Revising Remuneration and Benefits policies

• Drafting and updating job descriptions

• Drafting employment contracts

• Compiling and submission of the Employment Equity Plan and Report

• Compiling and submission of the Annual Training Plan and Report

• Updating remuneration and benefits trends and the remuneration curve

• Attending Remco meetings for aligning remuneration packages

• Coordinating and partaking in the performance evaluation

• Administering claims, invoices, and benefit communication

• Preparing claims and reports for service providers

• Negotiating benefits rates with providers

• Drafting the budget for the HR department

• Managing affirmative action and employment equity

• Handling recruitment and selection processes

• Drafting HR correspondence and contracts

• Overseeing employee onboarding

• Ensuring compliance with labour laws

• Addressing HR queries

• Updating organisational charts and records

• Conducting departmental audits

• Facilitating training and development initiatives Position – HR Administrator 05/2008 – 03/2010

Company – South African Water Works Utilities t/a Silulumanzi, South Africa Responsibilities:

• Administering recruitment processes, including document preparation and advertising of job advertisements

• Conducting interviews and competence tests, ensuring compliance with recruitment practices

• Handling new employees and volunteer processes,

• Employment contract preparation and conducting pre-employment checks

• Conducting induction meetings and coordinating with managers and mentors

• Preparing and submitting payroll instructions, including new starters and leavers

• Supporting employees' training and development, including course bookings and database maintenance

• Providing HR advice to managers and employees, escalating complex issues as required

• Assisting in formal meetings such as disciplinary hearings and grievances

• Handling resignation processes and conducting exit interviews

• Handling general HR tasks and maintaining personnel files and documentation

• Assisting with the updating of HR procedure Manual

• Administering, promoting, and tracking staff benefit schemes. Position – Public Relations Assistant 02/2005 – 04/2008 Company – South African Water Works Utilities t/a Silulumanzi, South Africa Responsibilities:

• Promoting Silulumanzi’s image through charitable donations, event sponsorship, and managing corporate gifts

• Developing mutual understanding with the community

• Utilising media to maintain Silulumanzi’s image

• Sourcing promotional material and producing content

• Attending exhibitions, setting up for conferences, and conducting water purification plant tours

• Coordinating tournaments and other projects for Silulumanzi Position – Customer Liaison Officer 08/2001 – 01/2005 Company – South African Water Works Utilities t/a Silulumanzi, South Africa Responsibilities:

• Holding community meetings

• Educating community members about saving water

• Addressing customer queries

• Assisting the PUBLIC Relations department as and when required during meetings with the tournament steering committee, tournament fixture drawing, and general administration of the tournament. Position – Area Manager for Mpumalanga 09/1999 – 07/2001 Company – Mandate Meal Management, South Africa

Responsibilities:

• Managing three (3) catering contracts with a total staff complement of 25

• Developing sales strategies and action plans to drive team performance and align with company goals

• Guiding site managers, fostering skill development, and maintaining professional standards

• Conducting client meetings to strengthen relationships and address business challenges

• Managing staff discipline and conflict resolution Position – Catering Manager 04/1997 – 08/1999

Company – Mandate Meal Management, South Africa

Responsibilities:

• Oversee office management and staff complement of 10

• Handle weekly stock orders, stock receiving and capturing

• Balancing stock books and generating weekly and monthly reports

• Conducting monthly stock takes

• Responsible for staff health and safety, and hygiene

• Responsible for kitchen cleanliness

• Responsible for establishing and maintaining excellent customer service References

• References will be made available on request.

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