Guest Service Inventory Management

SABRINA MITCHELL

Fort Valley, GA ******************@*****.*** 478-***-****

Professional Summary

Results-driven Restaurant Manager with 8+ years of supervisory experience in high-volume hospitality environments. Proven expertise in P&L; management, staff training, food safety compliance, inventory management, and guest service excellence. Skilled at leading large teams, optimizing costs, and boosting sales while maintaining exceptional service. Recognized for building strong, engaged teams through mentoring, recruiting, and workforce development. Holds both a Master’s in Public Health and Bachelor’s in Organizational Leadership.

Core Skills & Competencies

Restaurant Operations Management · Staff Training & Mentoring · Guest Service Excellence · Supervisory Experience · Relationship Management · Hospitality & High-Volume Service · P&L; Management & Budget Control · Food Safety Compliance & Audits · Cost Reduction & Inventory Management · Vendor Management & Negotiations · Shift Coordination & Workforce Scheduling · Conflict Resolution & Team Engagement · Quality Assurance & Regulatory Compliance · Recruiting, Onboarding & Employee Retention · POS Systems & Data Analysis Professional Experience

Waffle House Macon, GA

Unit Manager 07/2023 – Present

- Supervise and mentor 40+ employees in a high-volume restaurant, driving operational efficiency and consistent guest satisfaction.

- Directed P&L; management, implementing budget control and cost reduction strategies that lowered expenses by 12%.

- Improved guest service scores by 25% by launching a structured staff training and mentoring program.

- Boosted annual sales by $180K through targeted promotions and upselling strategies.

- Ensured full food safety compliance and maintained 95%+ audit scores during inspections.

- Strengthened employee engagement and retention, reducing turnover by 15% year-over-year. BioLife Plasma Services (Takeda) Mobile, WI

Quality Manager 07/2021 – 07/2023

- Directed a cross-functional team to ensure regulatory compliance, including FDA, state, and corporate standards.

- Implemented Lean Six Sigma process improvements, enhancing operational efficiency and cutting waste by 15%.

- Oversaw training and onboarding programs, mentoring staff to consistently meet performance and compliance goals.

- Partnered with leadership to prepare for inspections, achieving zero compliance findings across multiple audits.

- Managed vendor relations, inventory control, and quality assurance, ensuring business continuity and service excellence.

- Coached staff in communication, customer service, and adherence to SOPs, creating a culture of accountability.

Waffle House Warner Robins, GA

Unit Manager 08/2018 – 07/2021

- Directed all aspects of restaurant operations, including scheduling, training, and shift coordination for a 24/7, high-volume unit.

- Drove sales growth by implementing guest service engagement strategies and upselling techniques.

- Reduced food waste by 12% through tighter inventory management and vendor partnerships.

- Established mandatory customer service training, improving customer satisfaction ratings and repeat business.

- Led workforce optimization, cutting labor costs by 10% while maintaining service quality.

- Ensured consistent health and food safety compliance, preparing the restaurant for successful external inspections.

Education

Master of Public Health (Environmental Science & Public Health) Fort Valley State University 2019

Bachelor of Science (Organizational Leadership & Healthcare Administration) Fort Valley State University 2017

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