Customer Service Clinical Nurse
Resume:
Career objective
Seeking for a position as a nursing supervisor where can utilize my
skills and experience in supervising the nurses to get done work G
smoothly in the organization
Experience
. Highlights
1. Alhikma Modern Hospital ICU & CCU From 8/1988 - 10/1989
2. Royal Medical Service from 9/1989-9/1991 * Schedule nurses’ shifts
3. Ministry of Health Al-Mafraq Government Hospital from « Assign nurses to patients
12/1991- 2/2005 «Ensure nursing operational
4. ALAlbait university- lecturer - 19/9/2004 1/10/2006 standards are met
5. king saud university- lecturer- 7/10/2006- 2010 * Provide reports on productivity,
6. Al-Majmaah university- lecturer 2010- 2017 quality and customer service
7. Alhikma Modern Hospital supervisors 15-8-2020- tell now metrics
« Ensure all nurses follow policies
Education and procedures
* Train new team members
1. bachalorate degree in nursing from Jordan university in 1988. « Evaluate nurses’ performance
2. master degree in clinical nursing 2002 (cardiopulmonary, «Inform family members about
clinical Nurse specialist) 2000-2002 from Jordan university of scienc medical procedures and doctors’
and technology ingttUetIOnE
3. PhD didat« Malaysi: . ‘
3 combate: (Malaysia) * Handle complaints or other issues
« Establish a compassionate
environment by providing
Participate in accreditation (AlMajmaah psychological support to patients,
family and friends
university)
« Keep records of nurses’ files,
1. Participate in the occupational safety and health patients’ cases and procedures
management system (OSHA) in accreditation of « Receive reports from the nurse
laboratory supervisor who had the shift prior
to yours, and develop reports for
the next shift to ensure smooth
patient care
« Participate on committees such
as infection control or safety
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