General Manager Customer Service
Resume:
PROFESSIONAL SUMMARY
Seasoned manager with extensive experience in overseeing hotel
operations, sales, and public communications. Proven ability to handle multitasking, problem solving, and strategic conflict resolution effectively while maintaining organization and security. Eager to leverage strong marketing and administrative skills in a new General Manager role.
EXPERIENCE
General Manager
August 2020 - Present Governors Inn, Pierre, SD
• Built and maintained relationships with vendors and suppliers.
• Recruited team members to maintain adequate staffing levels. Provided coaching and mentoring support for employees at all levels of the organization.
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Used customer feedback for improving operations and building brand loyalty.
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Monitored store performance and identified opportunities for improvement.
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Coordinated staff training sessions to ensure compliance with company policies and procedures.
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Managed profit goals against budget and prior year, keeping controllable costs within budget.
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Developed strategies to improve operational efficiency, reduce costs and maximize profitability.
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Assessed team member performance through formal reviews leading to promotions or terminations as necessary.
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Managed customer service teams to ensure quality customer satisfaction and increase customer loyalty.
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Created policies, procedures and guidelines for staff members' daily operations.
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Met safety and security standards by overseeing preventative maintenance and repairs.
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Planned and managed adequate inventory levels using computerized inventory system for meeting sales demands and minimizing loss.
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Managed company assets by maintaining clean and fully equipped establishments with properly working equipment.
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CONTACT
**********@*****.***
Pierre, SD
SKILLS
• Competent performance
• Work with people well
• Effective multitasking
• Resourceful
• Good at troubleshooting
• Problem solving
• Strategic in conflict resolution
• Organized
• Marketing
• Word
• Excel
• Access
• Share Point
• AS400
• Lite
SONJA BOE
General Manager
August 2018 - Present Baymont Inn & Suites, Pierre, SD Benefits Services Representative-Medicaid
October 2017 - January 2018 Delta Dental, Pierre, SD Telephone Services Representative
September 2016 - October 2017 Department Social Services- Medical Division, Pierre, SD
Secretary
December 2015 - January 2017 Department Social Services- Medical Division, Pierre, SD
Maintained positive relationships with key stakeholders including customers, suppliers and partners.
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Implemented and maintained open-door communication system, reaching employees across department lines.
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• Prepared staff work schedules and assigned specific duties. Reviewed financial statements, sales reports, and other performance data to measure productivity.
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Company Overview: Certified by Wyndham General Management Program
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Manage all aspects of hotel, sales, public communication, including all bid employment decisions, scheduling, payroll, ordering, reporting to property owners required city daily, weekly, and monthly reports, maintain safety and security of employees, public and building.
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Attend City Bid Board Meetings to communicate with prospective groups bringing activities, events, and new building structure ideas to the Pierre area.
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• Certified by Wyndham General Management Program
Answered phones helping customers or providers with help on Insurance coverage, claim issues, code verification, data entry, and provide information on insurance policies and access.
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Telephone customer service to Physicians, nurses, billing department of providers on claims status and web portal remit access and application.
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• Public customer service on Medicaid coverage.
Data entry of all claim types, data research on coverage on providers remits.
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• Work payment types of pending claims all status. Filing, OCR-Optical Claim Reader check, claim numbering, claim distribution for process following security measures within department.
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• Complete staff support.
• Answered direct calls coming into Medical Division.
• Mail distribution-delivery.
Center Store Sales Manager
February 2015 - October 2015 Advance America, Pierre, SD KCCR- Sales Representative
June 2021 - November 2021 Advance America, Pierre, SD Sold, created & wrote & published ads for radio station at Community & surrounding areas.
Scanned letters, appeals, and prior authorizations to a file director data entry, e-mail correspondence to nurses, reserved-scheduled vehicles, motel, set up lunch catering meeting reservations statewide for meetings, schedule interviews and department meetings, supply ordering, maintained fax machine and supplies, multi-task multiple office equipment.
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Selected by Medicaid department to be an on-call emergency call center agent if called by the Emergency Management department in a city or state emergency.
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Financial Loan services, car titles loans, money gram, tax returns, collections, forecasted monthly sales, responsible for P&L, adhere to all company creed and compliance, Bank Secretary Act, anti-money laundering, CFSA, privacy act, South Dakota state laws.
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Communicated product features, advantages, and benefits to customers.
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Utilized persuasive communication techniques to close deals quickly and efficiently.
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Managed customer accounts by providing accurate information on product availability and pricing.
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Conducted regular follow ups with customers post purchase to ensure satisfaction and gauge loyalty levels.
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• Generated leads and maintained lists of prospective customers. REFERENCES
Zac Massa
Rosemarie Shoop
John Poncelet
Co-worker
HONORS AWARDS ACHIEVEMENTS
Business Beautification Award, Pierre Chamber of Commerce, 2008Managing Partner, VP, Fivehart Venture, 2008-2012, Directed Rebranding of hotel, marketing, professional strategies. Created Business Website, Brochures, Marketing Material. Reservation system built for River Lodge with software and navigated at install.Business Beautification Award, Pierre Chamber of Commerce, 2007General Manager, Comfort Inn, 2005-2008, Directed hotel remodel.Entrepreneur, Healthvine, 1995- 2002Entrepreneur, Spiceleaf Bistro, 2012-2013Speaker, Women's Business Convention, 2000, Watertown, SD, Financial forecastBoard member, South Dakota Innkeepers Association, 2008-2012 ADD ADD ON :
Add On:
Lincare Nov. 21, 2020-July 20, 2023,Jan 3,2024 -Current Customer Service Representative
Certified Cpap Specialist
Job Description
● work directly with medical professionals and physicians to facilitate patient care
● advocate for and work in lockstep with chronic patients workfor an organization that rewards success and fosters a culture of promotion
Job Responsibilities include:
● provide outcome-based solutions for our physician referral sources and existing
patient population
● Submit new orders and monitor their completion, from initiation to setup, working
closely with the clinical, sales, and service departments
● Prepare and analyze the billing and setup paperwork for patient services
● Work closely with existing patients to troubleshoot issues, identify solutions, and
dispatch corrective action via the appropriate departments within the organization
● Recommend potential products or services to management by collecting patient
information and analyzing customer needs
● Actively participate in the training of new customer service and sales personnel
● Insurance verification and down payment required for service
● Set up appointments for cpap set-ups and completed set-ups
● On call for Oxygen set ups and delivery
Contact this candidate