Sr. Instructional designer

Ray Odgers,

Austin, TX US, 202-***-****, *********@*****.***, https://www.linkedin.com/in/ray-o-774467340/

Summary

Dynamic Sr. Learning Systems Administrator with over 10 years of experience in IT systems, learning management systems, curriculum design, and organizational change management. Proven expertise in modernizing HR IT systems, Cornerstone OnDemand Administrator, incorporating AI into performance support, and facilitating large-scale training programs. Achievements include significantly improving training metrics and learner engagement while managing complex LMS integrations and curriculum initiatives. Committed to enhancing user experiences and delivering impactful educational solutions that align with organizational objectives.

Work Experience

10/2024 – Present

Sr. Learning Systems Administrator and Curriculum Consultant, US Navy CIO OPNAV N16 Learning Stack/Ready Relevant Learning

Remote

Spearheading transformative efforts to modernize and enhance all Navy HR IT systems, both Ashore and Afloat, to address Organizational Change Management requirements, including upgrading learning management systems and leadership programs, significantly enhancing the experience for all Officers and Enlisted Sailors.

Managing a complex undertaking that requires meticulous planning, developing new systems, and coordinating seamless transitions from legacy systems to new systems without interrupting Training, pay, benefits, and access to other HR services.

Evaluating current processes and proposing new LCMS, LMS, and CMS systems for modernization, completed all Salesforce Internal Acceptance Testing (IAT) for Learning content and storage systems finalizing vendor selections with a focus on human-centered design principles for curriculum development and personnel growth.

Currently leading a project to integrate AI into performance support as an on-the-job aid for maintenance tasks in operational environments, applicable in both training settings through the Learning Management System as supplemental training materials.

04/2023 – 09/2024

Sr. Learning Systems Administrator, Maximus, Inc. – HR-Learning and Organizational Development (LOD)

Remote

Managing a system-wide LMS configuration, including vendor integrations, security group creations, and edits.

Addressing issues of Organizational Units (OUs) and users, overseeing annual copy downs, bulk data loads, and system security permissions, curriculum design, and communications including marketing and custom emails.

Executing Edge Imports to create and update user records, learning assignments, and configuring course triggers, as well as resolving session email invitation issues.

Facilitating troubleshooting for system-related issues and serving as the main point of contact for any LMS inquiries.

Assisting in resolving learning creation errors and addressing unforeseen in-person and virtual instructor-led training issues.

Establishing and managing complex learning events, course development, coaching sessions, and train-the-trainer seminars.

Developing quarterly DEI and leadership curriculums, instructional design projects, business development initiatives, and conducting monthly HR spotlight sessions.

Collaborating with corporate leadership, HR groups, compliance, and stakeholders to identify and assess gaps between current performance levels and desired outcomes, while diligently reviewing training strategies and metrics with the Governance Board.

05/2022 – 03/2023

Sr. Training and Instructional Designer, Applied Materials - Global Manufacturing Training Institute (GMTI)

Austin

Orchestrating the planning, execution, and creation of curriculum for personnel, technicians, sales representatives, and HR requirements for onboarding and employee development in Environmental Health and Safety (EHS).

Developing policies and procedures to implement and assess safety programs and manufacturing training, designing instructional materials with Articulate 360, PowerPoint, and Storyline360 for efficient and engaging learning experiences.

Monitoring project progress and overseeing training to ensure objectives are met.

Facilitating stakeholder meetings to discuss program status and goals, and crafting a list of sustainable objectives for the training team and organization.

Coordinating daily activities aligned with organizational goals and devising innovative programs that support those objectives.

Creating comprehensive EHS training sessions that incorporate intrinsic and extrinsic motivation concepts.

Serving as the primary administrator of the Cornerstone Learning Management System (LMS) and assessing training needs in collaboration with Global Manufacturing Training Institute (AMAT/GMTI) program areas to develop training plans that meet the needs of directors, program staff, and diverse clientele.

09/2021 – 03/2022

Organization Change Management Lead and Curriculum Design Manager, Texas, Dept. of State Health Services

Austin

Leading the planning, creation, implementation, and execution of a Change Management Project for the new DSHS Take Charge Texas program, aimed at replacing three outdated systems.

Overseeing project management, vendor management, and training for Supervisors, Workers, vendors, client payment systems, and customers, successfully meeting all milestones ahead of schedule despite ongoing vendor challenges.

Designing and developing Massive Open Online Courses (MOOCs), conducting training instructional design, and facilitating in-person and virtual training events for personnel and program users.

Creating, authoring, and revising all educational materials and providing robust support for the program alongside interactive and visually engaging webinars.

Producing training materials, job aids, and user guides, and developing curriculums using RISE360 in collaboration with subject matter experts statewide on HIV/STD topics, ensuring comprehensive curriculum deployment through Cornerstone.

Acting as a liaison with regional HIV/STD program areas to evaluate training needs and creating staff training plans that effectively support both program staff and clients served.

Organizing and hosting large status conferences while formulating innovative initiatives to directly impact the success of the Take Charge Texas web portal.

03/2020 – 09/2021

Knowledge Systems and Training Program Change Manager, HQ, Dept. of Army G-3/5/7 DAMO-SS – Pentagon

Pentagon

Initiating and managing the transition from a SharePoint-based knowledge portal to a customizable, cloud-based learning management and learning content management system, focusing on improving efficiency and cost-effectiveness.

Achieving project goals through the implementation of open-source solutions that facilitated customization and provided considerable savings over commercial products, completing the project two months ahead of schedule.

Transitioning the role to Knowledge Systems Management Lead, developing and facilitating customized web-based Knowledge Management (KM) support for HQDA Operations management to address personnel statutory, mandatory, educational requirements, and leadership skills.

Employing military-approved web-based tools like MS Teams, SharePoint, Articulate360, Jira, and Defense Connect Services, promoting effective project management and collaboration across diverse organizational needs.

Providing support materials such as training support plans and slide decks while coaching performance support personnel, aligned with FM 6-22 Leadership Doctrine training.

Recommending methods for knowledge retention, sharing, and mapping, leading to improved effective communication and strategy implementation.

Conducting analysis and assessments of web-based forum interactions to enhance communication and training needs identification, accurately determining root causes of performance challenges and proposing solutions aligned with Department of Defense policies.

08/2018 – 03/2020

Manager, Learning Management Systems and Trainer/Instructional Design, General Dynamics Information Technology - Defense Health Agency

Silver Spring

Effectively managing a team as Training Manager in the Learning Management Systems for the Continuing Education Program Office (J-7 CEPO), creating and executing training and development programs for DoD and VA Hospitals and medical facilities globally using Cornerstone SAAS, EthosCE, HealthStream, AWS Cloud services, and more.

Collaborating with stakeholders to formulate and oversee complex CME/CNE/CE credit training programs, ensuring compliance with enduring training requirements for medical and laboratory personnel.

Utilizing Tableau for the creation of weekly reports and dashboards, and possessing SAP experience for data management and workflows.

Supervising four training analysts and four subject matter experts (SMEs) to develop credited training programs and conduct quarterly curriculum development analysis.

Enhancing the LMS platform to meet all organizational regulatory and compliance requisites and facilitating the administration of live and online training courses, including executive leadership seminars and eLearning modules.

Serving as the primary support contact for LMS users, resolving issues, and providing guidance, directly impacting user experience.

Curating and maintaining the DHA website on Health.mil to reflect current and upcoming events, creating effective training support materials such as job aids, presentations, quizzes, and learner exercises.

11/2011 – 08/2018

Knowledge and Learning Management Systems Program Manager, SAIC – HPC Center U.S. Army Research Lab

Aberdeen

Coordinating as DOD HPC Training Coordinator and Learning Management Systems Manager, responsible for planning and executing effective training and development programs utilizing Agile project management frameworks and overseeing on-site training deployment for all DOD customers.

Delivering both instructor-led (ILT) and virtual instructor-led (VILT) sessions tailored to multiple levels within the organization.

Creating and facilitating training using Articulate, Zoom, WebEx, Adobe Connect, and Captivate, ensuring engaging and effective curriculum delivery.

Overseeing LMS management, certifications, external training, and development initiatives for people and program managers while ensuring compliance with mandatory eLearning programs and education assistance.

Employing tools like Tableau to generate weekly reports and dashboards while leveraging my SAP experience for managing enterprise resources.

Maintaining close collaboration with various groups to ascertain their training needs, which led to providing exceptional service and effective training outcomes.

Providing constant updates on progress and results to senior leadership, facilitating various training events, including hands-on seminars, conferences, and workshops while developing curriculums with clear certification pathways for stakeholders.

10/2009 – 11/2011

DoD Training and Learning Systems Project Manager, SAIC DoD Supercomputing Research Center

Aberdeen

Acting as User Training Coordinator and Distant Learning Technologist for the DoD HPC Modernization Program, collaborating with stakeholders to ascertain learning needs and the most effective delivery methods for both in-class seminars and streaming sessions to remote students.

Orchestrating the creation of virtual training and web-based courses using the Moodle learning management system, ensuring accessibility and engagement.

Editing and converting captured training sessions into various formats utilizing open-source and commercial software to meet diverse user needs and ensuring compliance with 508 accessibility standards.

Uploading all training classes to the Online Knowledge Center (OKC) for community review and completion, developing comprehensive DoD-wide surveys to assess training needs reflective of projected production processes.

Evaluating the success of training initiatives and proposing enhancements to upper management to improve program effectiveness.

10/2007 – 10/2009

HPC Systems Admin, US ARL, SAIC - DoD Supercomputing Research Center

Aberdeen

Assisting Electronics, Networking, and Systems groups in leading IT infrastructure design, supporting server maintenance, and migrating data from legacy systems to new MS Server 2008 and Apache web servers, enhancing security through SSL acceleration at Army Research Labs.

Promoted to Project Manager following a budget reallocation due to mission requisites, responsible for launching and managing a server farm for a Training and Learning Management System catering to High Performance Computational Scientists and technicians across the DoD.

Evaluating cutting-edge technological innovations and adopting cost-effective solutions utilizing Open Source and COTS SCORM-compliant software for webcasting and authoring purposes.

Delivering projects and instructional design content using Articulate, Camtasia, Cornerstone, Moodle, Saba, Adobe Connect, WebEx, and Zoom, resulting in increased user engagement and satisfaction.

Scaling the user base from 1,700 to over 7,000 by integrating VMware infrastructure and systems management tools to create a virtual computing environment.

Achieving certification as DoD Tier 2 Systems Administrator (SA2) and accomplishing IAT Level II training as an appointed Information Assurance Security Officer (IASO).

Education

09/2002 –06/2007

Completed Bachelors and Master’s degree at College of New Rochelle, NY. 4.11 GPA.

Master of Science, Computer and Information Sciences

Certifications

Certified CSOD LMS Admin Core and Learning, Adobe Experience Manager, Adobe Connect Expert, DOD Certified Cornerstone, MSOffice 365 suite, Articulate360 suite, Vyond, Canva and Adobe CC.

Tier 2 Systems Administrator IAT II, DOD Information Assurance Security Officer (IASO). CompTIA certified A+, Linux +, Network+, Security+, and Microsoft Certified Systems Administrator. US Citizen with active DoD Secret Clearance.

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