Patient Care Administrative Assistant
Resume:
Farhana Islam
***************@*****.***
I am a dedicated and knowledgeable professional with extensive expertise in delivering clinical and administrative support within a multi-physician outpatient clinic. I possess exceptional communication skills and critical thinking abilities, complemented by a thorough understanding of patient care and assessment processes. Furthermore, I demonstrate strong time management capabilities and consistently perform effectively under pressure.
Experience
Dada HomeCare, Bronx, New York August 2017- February 2025
Administrative Assistant/ Office Coordinator
Responsibilities:
Accurately documented patient information and clinical data utilizing the electronic data management system, ensuring thorough documentation and compliance with industry standards.
Prepared detailed medical reports/documents, participated in case conferences, and collaborated effectively with clinical personnel to ensure exemplary patient care and experiences.
Oversaw the maintenance and procurement of clinical supplies while performing various administrative tasks as needed.
Ensured adherence to all Occupational Safety and Health Administration (OSHA) and Joint Commission standards.
Conducted patient registrations, verified insurance coverage, and filed necessary claims for reimbursement.
Rising Dough Enterprises, Bronx, NY February 2014- February 2017
Assistant Manager
Responsibilities:
Assist in the coordination and execution of administrative tasks, including scheduling meetings, managing calendars, and organizing office logistics.
Handled correspondence, including emails, memos, and phone calls, to ensure timely responses and accurate dissemination of information.
Maintain organized and accurate records, including filing, documentation, and data entry, ensuring compliance with company policies and procedures.
Address inquiries and issues from clients, customers, or team members in a professional and prompt manner, fostering positive relationships.
Handle conflicts or issues that arise within the office environment to ensure a favorable resolution.
Hudson News, NYC, NY February 2013 – December 2014
Cashier
Responsibilities:
Greet customers warmly and assist with their purchases, answering any questions they may have.
Handle cash, credit, and debit card transactions efficiently, ensuring accurate processing of sales.
Monitor stock levels of newspapers, magazines, snacks, and other merchandise, and restock items as necessary.
Process returns and exchanges according to store policies, addressing any customer concerns.
Keep track of daily sales and reconcile the cash register at the end of each shift.
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EDUCATION:
LaGuardia College, Bachelor's Degree – (9/2013 – February 2015 -not completed)
Food Safety Certificate 09/2016
Nari Shikka Academy, 2011, completed
CORE SKILLS:
Exceptional customer service skills
Multilingual
Microsoft Office applications
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