Network Security Data Collection

Jennifer Coffer

Telephone Number: 916-***-**** Email Address: **************@*****.***

SUMMARY OF QUALIFICATIONS

•I can install, configure, and maintain PCs, mobile devices, and software for end users.

•Properly and safely diagnose, resolve, and document common hardware and software issues.

•Understand the basics of scripting, virtualization, desktop imaging, and deployment.

•Able to identify network security risks, construct strategies for effective network security.

•Model behavior that reflects confidence, competence, and professionalism

WORK EXPERIENCE

DCA- Data Collections Analyst

Wizix Technology Group, Roseville, CA February 2025-Current

Administering data collection applications by providing daily monitoring of applications to ensure information accuracy, reporting consistency and functionality.

Resolving all data collection application issues including reinstalling or configuring as required. Answer client calls, emails and all correspondence in an appropriate and timely manner and determine problem severity to establish priorities.

Accurately and promptly logging problem information and creating service calls. Trouble shooting systems and applications to identify proper resources to assign for resolution.

Assigning service requests to available copier service technicians and/or route calls to the appropriate personnel. Provide prompt communications to clients (internal and external) on detailed status information and estimated resolution times for issues.

Verifying and maintaining client contact and database information. Developing and supporting best practices and operational procedures to create efficiencies. Maintain client documentation.

BENEFITS AND ELIGIBILITY COORDINATOR

Healthcare Support/United Healthcare, Sacramento, CA October 2021 - May 2023

Analyzed benefit documents and built benefits into systems while auditing both own work and the work of others.

Responded to inquiries regarding data and tracked received data and source documents.

Utilized Faucets and PIF Tracker software to build benefit plans.

AUTHORIZATIONS COORDINATOR

Roseville Cardiology, Roseville, CA July 2019 - January 2021

Possessed extensive experience in processing claims and ensuring timely payments, as well as contacting providers to verify benefits and coverage.

Experienced in ICD-9, ICD-10, CPT< and HCPCS coding, along with strong understanding of medical terminology, including guidelines for PPO, HMO, Medi-Cal and third-party payers

Proficient in MS Office and EPIC software, prepared, submitted, and tracked authorizations for all appointments, including testing and procedures across three locations, managing an average of 300+ patients per day.

Determined eligibility, coordinated incoming referrals, and calculated amounts due from patients for payments and copays.

REFERRALS AUTHORIZATION COORDINATOR, PATIENT SERVICE REP, CANCER RISK PROGRAM CLERK

Sutter Medical Foundation, Sacramento, CA May 2001 – July 2019

Communicated extensively with patients, the medical team, and insurance providers while managing patient check-in and scheduling.

Prepared and submitted referrals, authorization request, and medical records, ensuring accurate verification of benefits and coverage.

Entered sensitive medical insurance, and financial information into the system and prepared claim forms and related documentation.

Utilized EPIC software as a Super User and reviewed claim submissions, verified information, and processed claim payments.

Applied knowledge of medical and insurance terminology, including guidelines for PPO, HMO, Medical, and third-party payers.

DCA- Data Collections Analyst

Wizix Technology Group, Roseville, CA February 2025-Current

Administering data collection applications by providing daily monitoring of applications to ensure information accuracy, reporting consistency and functionality.

Resolving all data collection application issues including reinstalling or configuring as required. Answer client calls, emails and all correspondence in an appropriate and timely manner and determine problem severity to establish priorities.

Accurately and promptly logging problem information and creating service calls. Trouble shooting systems and applications to identify proper resources to assign for resolution.

Assigning service requests to available copier service technicians and/or route calls to the appropriate personnel. Provide prompt communications to clients (internal and external) on detailed status information and estimated resolution times for issues.

Verifying and maintaining client contact and database information. Developing and supporting best practices and operational procedures to create efficiencies. Maintain client documentation.

EDUCATION

Associate of Science Degree in Information Technology – Cloud Administration Graduated May 16,2025 Campus, formerly MTI College, Sacramento, CA

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