Customer Service Accounts Receivable
Resume:
MBALEZINHLE VILAKAZI
SKILLS
• MS Office
• Minutes
• Multi-Tasking
• Time Management
• Customer Service
• Problem Solving
• Call handling
• Administration
• File maintenance
• Client retention strategies
• Virtual switchboard systems
• Accounts receivable and payable
LANGUAGES
English:
Afrikaans:
IsiZulu:
SeSotho:
IsiXhosa:
CUSTOM SECTION
• Creative
• Serious
• Organized
• Extrovert
• Formal
• Communication
PERSONAL INFORMATION
Nationality: South African
WEBSITES, PORTFOLIOS AND
PROFILES
Linkedin.com/mbalezinhle
I am a tech-savvy and goal-oriented Administrative Assistant with a professional attitude and appearance, dedicated to supporting organizational success. I possess strong organizational and communication skills, enabling me to prioritize tasks efficiently and work independently to meet deadlines. With extensive experience in MS Office and various online applications, I am adept at managing administrative functions, improving processes, and providing exceptional support. My driven nature and attention to detail make me an asset to any team, committed to fostering productivity and helping organizations thrive. Talented Receptionist driven to improve productivity and customer relations with attention to detail and professional demeanor. Organised Receptionist with comprehensive experience in managing front desk operations. Efficient in handling phone calls, scheduling appointments, and greeting clients with warm, professional attitude. Proven ability to maintain confidentiality and manage administrative tasks accurately. Brings strong communication skills and positive, customer-focused approach to enhance workplace efficiency. WORK EXPERIENCE
July 2022 - Current
Client Service Assistant Tradeway Promotions
January 2021 - December 2021
Office Admin Aeronexus
Support and co-ordinate internal and external events according to brief in service of key internal clients both at corporate and channel level
•
Deliver end-to-end events support services in accordance with the Standard Operating Procedures (SOP's) for allocated events, including, guest list and RSVP management, events logistics and set-up
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Coordination of branding and promotional items, Save and distribution of collateral/presentations/newsletters/images
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Ensure it is the correct version for display and use on various platforms to promote the scheme
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• Manage supplier payments as per agreement
Build strong relationships with clients and vendors to deliver on events requirements
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• Ensure that the department do not overspend on any events
• Ensure application of events management policies
• Compile detailed activity reports for management review Created detailed client briefs for internal teams, ensuring clarity on client needs and expectations.
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Maintained up-to-date knowledge of industry developments, advising clients on potential impacts to their services.
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Monitored inventory levels and provided feedback to management on product availability, ensuring stock optimisation.
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Assisted in the management of client accounts, ensuring accurate billing and timely payment collection.
•
CONTACT
Benoni, 1515
********@*****.***
REFERENCES
Angela Mcloskey, Sure Dynamic
Travel, 011-***-****
•
Sonali Oodit, EPT Aviation Training
College, 072-***-****
•
June 2019 - March 2020
Junior Consultant Sure Dynamic Travel
January 2015 - May 2019
Receptionist Sure Dynamic Travel
Conferred with admin team for output of all written documents and day-to-day office and project administration.
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Offered day-to-day clerical support, completing data input, filing and office admin with speed and precision.
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Supported administrative tasks, including scheduling, filing, and correspondence, ensuring smooth operation of the local YMCA office.
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Streamlined administrative processes, reducing paperwork and enhancing office efficiency.
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Researching various destinations and means of travel, diagnosing the clients' specifications and suggesting suitable travel packages or services
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Assisting customers in making an informed decision with our products and packages
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Organizing travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc
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Conducted market research to gather insights, supporting the development of strategic recommendations for client projects.
•
Compiled information about current workflows, job
descriptions and structures to inform decision-making about potential improvements.
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Greeted visitors/clients and ensured they were directed to the appropriate departments, maintaining a friendly and professional office environment.
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Managed incoming and outgoing mail, ensuring timely distribution and follow-up on important documents.
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Answered and directed incoming calls, providing prompt and efficient service to both internal and external stakeholders.
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Performed general administrative duties, including making copies, filing, and maintaining office supplies.
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Monitored company compliance with regulatory standards and liaised with external agencies to support audits and certifications.
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Kept office inventory levels optimised with timely restocks and accurate purchase order management.
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EDUCATION
2021
Certificate of Higher Education aviation
EPT Aviation Training College
12/2015
Qualification Qualification in Retail Travel
Boston College
Assisting With COVID Protocols for the
students. Scanning, emailing and faxing of
documents for CAA and course information
prospectus to learners
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Duties: Assist customers in selecting and booking travel arrangements, including flights, hotels, car rentals, tours, and packages.
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Skills: Excellent communication and interpersonal skills, ability to understand client needs, and provide personalized recommendations
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12/2013
Matric Matric Certificate
William Hills Secondary School
DRIVING LICENCE
• Code 10
Contact this candidate