Human Resources Leadership Development

Norma A. Raynor

Organizational & Professional Development Leader

Rocky Point, NC **************@*****.*** 252-***-****

PROFESSIONAL SUMMARY

Strategic and compassionate development leader with over 5 years of progressive experience in leadership development, coaching, and professional growth programming. Proven ability to design, deliver, and evaluate impactful learning initiatives that support career mobility, team performance, and organizational goals. Background includes curriculum development, academic advising, mentoring, and high-potential program management across public sector and higher education settings. Currently pursuing a PhD in Conflict Resolution and Analysis, with a focus on empowering individuals and teams through empathy, clarity, and intentional learning design.

CORE COMPETENCIES

Colleague & Leadership Development Coaching & Mentoring Program Design & Delivery Academic & Career Advising Talent Strategy Learning Technologies Curriculum Development Performance Consulting High-Potential Program Management Stakeholder Engagement Emotional Intelligence Change Navigation Organizational Culture & Resilience Strategic Planning LMS Administration Instructional Design E-Learning

PROFESSIONAL EXPERIENCE

Organizational Development Manager

Onslow County Human Resources Jacksonville, NC Jan 2025 – Present

Lead the Organizational Development Division supporting 1,500+ employees with strategic learning and leadership development aligned to county-wide goals.

Design and implement professional development programs using ADDIE; including the Onslow Leadership Academy and REACH Up for emerging leaders.

Provide coaching and development support for managers and individual contributors to promote internal growth and leadership excellence.

Oversee mentorship initiatives including “Shadow a Leader,” cultivating career pathways and succession readiness.

Partner with senior leadership to embed development into department culture; operate the county LMS (NeoGov LEARN) to track engagement and drive continuous learning.

Professional Development & Risk Analyst

Onslow County Human Resources Jacksonville, NC Nov 2022 – Dec 2024

Designed and delivered the 9-month Supervisor Academy and ongoing training workshops in leadership, team dynamics, conflict resolution, and DEI.

Conducted one-on-one coaching with supervisors to strengthen leadership capacity and resolve performance barriers.

Served as internal consultant to departments, identifying skills gaps and tailoring development interventions.

Veteran Services Officer

Onslow County Veteran Services Jacksonville, NC Sept 2018 – Nov 2022

Managed over 500 veteran cases while coaching clients through benefits, mental health support, and post-military transitions.

Advocated for veterans and their families in navigating VA claims and securing critical resources.

Office Manager

Andrews Mortuary & Crematory Wilmington, NC July 2015 – Sept 2018

Supported families through grief and loss while managing front office operations and digital records systems.

Improved operational workflows and provided empathetic client services under high-pressure circumstances.

Provided compassionate guidance to families in selecting and purchasing cemetery property, achieving sales goals while preparing accurate property deeds and ensuring all transactions met legal and regulatory requirements.

Senior Conference Manager

East Carolina University Greenville, NC May 2012 – May 2018

Directed international academic conferences in collaboration with global teams, ensuring seamless logistics and impactful programming.

Improved process efficiency, reducing workforce needs by 50% through system redesign and strategic planning.

Academic Advisor / University Instructor

East Carolina University Greenville, NC May 2009 – May 2012

Developed and delivered student success and transition courses for incoming first-year students, supporting academic and personal growth.

Advised a diverse student population on course selection, degree planning, and career pathways aligned to individual goals.

Facilitated orientation and onboarding for new students, integrating curriculum with developmental advising practices.

Led tutoring programs and served as a teaching assistant for undergraduate courses, promoting engagement and performance.

EDUCATION & PROFESSIONAL DEVELOPMENT

PhD in Conflict Resolution and Analysis – Nova Southeastern University (Expected 2026)

MA in Peace and Conflict Studies – University of North Carolina at Greensboro (2019 – 2021)

BA in History & BA in Anthropology – East Carolina University (2003 – 2009)

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