Customer Service Food
Resume:
William Travis
Stock Associate-Part Time
Los Angeles, CA
**************@*****.***
Professional Summary
Will T. Travis is a highly skilled, self-motivated and qualified customer service representative with extensive experience in seeking a position as a strong team member or team leader in a renowned organization. He possesses strong interpersonal and organizational skills with a keen ability to address a variety of challenges and responsibilities. Amazing work ethic and motivated to finish the task at hand. New York Bartending Certification- April 2015
Will is a diligent and detail-oriented front desk and bartending professional with 5 years of experience in customer service, hospitality, and food service. Proficient in managing multiple tasks, maintaining cleanliness, and providing exceptional service to guests. Skilled in cash handling, POS systems, and inventory management. Possess a strong background in the food and beverage industry, with certifications in bartending, mixology, and barista skills. Proficient in Microsoft Office and Salesforce. Seeking a remote role that leverages my skills in customer service, hospitality, and food service. Authorized to work in the US for any employer
Work Experience
Server/Bartender
Fixins Soul Kitchen-Los Angeles, CA
May 2024 to Present
• Showcased daily breakfast, lunch, and dinner features, detailing key cuisine elements and recommended wine and spirit pairings
• Assisted in the organization and execution of private events, ensuring exceptional service and customer satisfaction
• Demonstrated exceptional multitasking skills during peak hours, accurately managing multiple tables
• Collaborated with kitchen staff to ensure timely delivery of food orders to customers
• Provided recommendations on menu items based on customer preferences and dietary restrictions
• Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
• Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
• Adhered to all food safety regulations to ensure the health and well-being of customers
• Communicated effectively with team members to coordinate table assignments for efficient seating arrangements
Chauffeur/Driver
Sweet limousine-Los Angeles, CA
May 2024 to February 2025
• Delivered packages and goods to customers in a timely and efficient manner
• Maintained accurate records of deliveries, including time of delivery, recipient's name, and any special instructions
• Ensured the safe handling and transportation of fragile or perishable items
• Adhered to all traffic laws and regulations while operating company vehicles
• Managed delivery routes effectively to optimize efficiency and minimize fuel consumption
• Collaborated with dispatchers to coordinate daily delivery schedules
• Provided excellent customer service by addressing inquiries and concerns promptly and professionally
• Resolved delivery issues or discrepancies in a timely manner to ensure customer satisfaction
• Performed routine vehicle inspections before each shift to ensure proper functioning of brakes, lights, tires, etc
Front Desk Concierge
NFC Amenity Management-Los Angeles, CA
February 2024 to September 2024
• Greeted and welcomed guests in a professional and friendly manner, providing exceptional customer service
• Managed guest check-ins and check-outs efficiently, ensuring accuracy of information and timely processing
• Answered phone calls promptly, addressing inquiries and resolving issues to maintain high levels of guest satisfaction
• Scheduled appointments for guests with various hotel amenities such as spa services, dining reservations, and transportation arrangements
• Assisted guests with special needs or requests by coordinating with other departments to ensure their comfort and satisfaction
• Provided accurate information about hotel facilities, services, room rates, promotions, and local attractions to enhance the guest experience
• Coordinated with security personnel to monitor access control systems ensuring only authorized individuals entered restricted areas of the hotel premises
• Maintained records of daily activities including arrivals/departures, guest requests, and incidents to ensure accurate reporting
• Maintained a professional appearance at all times while adhering to the hotel's dress code policy Bartender
SANDBAR & GRILL-New York, NY
October 2020 to August 2021
• Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
• Developed extensive knowledge of mixology techniques, flavor profiles, and drink recipes to provide personalized recommendations to customers
• Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
• Efficiently handled cash transactions and accurately processed payments using POS system
• Created signature cocktail menu that increased sales by XX% within the first month of implementation
• Collaborated with kitchen staff to ensure timely delivery of food orders for customers seated at the bar
• Managed inventory levels by monitoring stock levels, placing orders for supplies, and conducting regular audits
• Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
• Trained new bartenders on drink preparation techniques, customer service standards, and POS system operation
• Implemented upselling strategies resulting in an increase in average check size by 20% Stock Associate-Part Time
Express Clothing-New York, NY
March 2015 to May 2015
• Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
• Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
• Collaborated with team members to create visually appealing merchandise displays that increased foot traffic and sales
• Utilized CRM software to track customer preferences, purchase history, and follow-up on potential leads
• Participated in regular training sessions to stay updated on product features, industry trends, and sales techniques
• Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed
• Contributed to the achievement of store goals by actively upselling products and suggesting complementary items
• Maintained a clean and organized work environment to enhance the shopping experience for customers
• Effectively communicated promotions, discounts, and special offers to customers at the point of sale
• Demonstrated excellent time management skills by efficiently handling multiple tasks simultaneously during busy periods
Barista-Part Time
Barnes & Noble-Atlanta, GA
May 2014 to December 2014
• Expertly prepared and served a variety of coffee beverages, including espresso, cappuccino, latte, and cold brew
• Consistently maintained high standards of quality in every drink made, ensuring customer satisfaction
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their needs promptly
• Managed inventory levels to ensure an adequate supply of coffee beans, milk, syrups, and other ingredients
• Maintained cleanliness and organization of the coffee bar area at all times for a pleasant customer experience
• Collaborated with team members to create new seasonal beverage offerings that increased sales by XX%
• Efficiently operated espresso machines, grinders, and other equipment to produce consistent and delicious coffee drinks
• Trained new baristas on proper brewing techniques, drink recipes, and customer service protocols
• Assisted in the development of standard operating procedures (SOPs) for efficient workflow in the coffee bar
• Handled cash transactions accurately while following company policies regarding cash handling procedures
Server- Part Time
Cheddars Casual Café-Tuscaloosa, AL
March 2012 to February 2013
Manager: Amanda
Education
Bachelors in Arts
University of Alabama - Tuscaloosa, AL
May 2010
Skills
• Customer Service Skills (4 years)
• Organizational skills
• Typing
• Administrative experience
• Bartending
• Microsoft Excel
• Analysis skills
• Food handling
• Self-Motivated (7 years)
• Restaurant experience
• Java
• Microsoft Word
• English
• Salesforce
• Front desk
• Basic Computer Skills (5 years)
• CRM software
• Communication skills
• Time management
• Cash register
• Food industry
• Customer service
• Barista experience
• Microsoft Office
• Cash handling
• Food service
• Serving
• Cashier (3 years)
• Proficient In Microsoft Word (5 years)
• Driving
• POS
• Sales
• Phone etiquette
• Negotiation
Certifications and Licenses
Bartender, Mixologist, Barista
April 2025
Additional Information
Will T. Travis is a highly skilled, self-motivated and qualified customer service representative with extensive experience in seeking a position as a strong team member or team leader in a renowned organization. He possesses strong interpersonal and organizational skills with a keen ability to address a variety of challenges and responsibilities. Amazing work ethic and motivated to finish the task at hand.
New York Bartending Certification- April 2015
Contact this candidate