Pharmacy Technician Customer Service

Clarissa Markley

Las Vegas, NV 404-***-**** ************@*****.***

NV state Pharmacy Technician license #PT19297

Professional Summary

Experienced professional with a diverse background in pharmacy operations, remote logistics coordination, and event support leadership. Over 4 years of experience as a registered pharmacy technician specializing in sterile compounding and cleanroom procedures. Proven success in remote roles supporting e-commerce logistics, customer service, and supply chain coordination using platforms such as Zendesk and ShipStation. Strong background in event and transportation logistics, having led teams at large-scale corporate and public events across Las Vegas. Adept at managing cross-functional teams, improving workflow processes, and delivering high-quality service in both in-person and remote environments. Brand Ambassador / Event & Transportation Lead ManpowerGroup – Las Vegas, NV March 2022 – Present

● Served as usher, scanner, and shuttle/bus greeter for high-attendance events

● Coordinated shuttle teams and helped manage staff assignments and movement logistics

● Provided customer service and directional support during store grand openings, concerts, and festivals

Brand Ambassador / Event Lead 360 Events and Promotions – Las Vegas, NV November 2021 – Present

● Assisted with event registration, directional support, general sessions, and crowd flow at large-scale corporate and public events

● Coordinated with event managers to ensure seamless logistics and guest experience

● Took on lead roles to guide other brand ambassadors and troubleshoot on-site issues Logistics & Support Coordinator (Contract) Freelance / Short-Term Projects – Remote October 2020 – May 2021

● Assisted small e-commerce retailers with remote order fulfillment and returns processing

● Provided virtual support for supplier communications and global shipping delays

● Helped transition customer service workflows to cloud-based platforms such as Zendesk and ShipStation

Compounding Pharmacy Technician AnazaoHealth Corporation – Las Vegas, NV July 2017 – April 2021

●Ensure prescriptions were compounded correctly following sterile guidelines utilizing aseptic technique

●Responsible for maintaining compliance with state board of pharmacy regulations

●Daily monitoring and recording of sterile/non-sterile medications

●Maintain pharmacy inventory and supplies

●Verify that all prescriptions contain state law regulations and dispense medicine Acquisition & Logistics Coordinator / Customer Service Lead Pier 1 Imports – Remote June 2017 – August 2020

● Oversaw West Coast logistics and product flow coordination across multiple distribution centers and retail locations

● Managed product acquisition and replenishment orders from domestic and overseas vendors

● Led a remote team of 10+ customer service reps handling escalations, returns, and delivery exceptions

● Maintained cross-departmental communication to streamline fulfillment and logistics operations

● Developed SOPs for remote CS agents as operations shifted online Additional Roles

Event Staff (PRISM, A Vegas Expression, Joysquad), Customer Service & Retail (Walmart, Pick Up Stix, Target, TLC Vacation Resorts), Housekeeping (Harrah's), Call Center Representative (Order Inn, Diamond Resorts International)

Education & Certifications

Diploma in Pharmacy Technician – Brightwood College (2017) Registered Pharmacy Technician (Valid through 2026) Food Handler Certification (Valid through 2026)

TAM Alcohol Awareness Card (Valid thru 2028)

Contact this candidate